Servus Group is looking for an experienced plumbing professional to join our team as an Operations & Account Manager.

This is a key leadership role responsible for managing one of our major plumbing maintenance contracts, along with a smaller portfolio of client accounts.

We are looking for someone who understands plumbing because they have done it themselves, but who has progressed into leadership and is now equally comfortable managing people, clients, commercial performance and contract delivery.

The Role Reporting directly to the General Manager, you will take ownership of the operational and account performance of a major Melbourne-based contract.

You will directly manage a Plumbing Supervisor and Administrator, with your role focused on providing leadership, accountability and oversight rather than managing every job yourself.

You will be the primary relationship owner for the client and need to maintain a strong understanding of what is happening across the contract at all times.

Your responsibilities will include:

Managing the overall client relationship and acting as the primary Servus contact

Leading and developing the Plumbing Supervisor and Administrator

Maintaining oversight of high-volume reactive and planned plumbing works

Monitoring SLA performance, job progress and contract compliance

Managing client issues, escalations and performance meetings

Reviewing financial and commercial performance of the contract

Reviewing and approving quotes and variations

Driving WIP and completed work through to invoicing

Monitoring safety performance and ensuring issues are addressed

Managing subcontractor and supplier performance





Supporting workforce planning, recruitment and performance management

Identifying operational risks before they become larger problems

Driving continuous improvement across the contract

Maintaining clear and regular communication with the General Manager

Managing relationships across a smaller portfolio of additional Servus clients

This role will spend approximately 80% of its time focused on our major contract, with a minimum of three days per week expected on-site.

About You We are looking for someone with a strong plumbing background who has developed into a capable leader and client manager.

You will ideally have:

Plumbing registration as a minimum

Significant hands-on plumbing experience

Experience in reactive/service and maintenance plumbing

Experience working with high-volume work orders and SLA-driven contracts

Previous people-management experience

Account management, operations management or business management experience

Strong commercial understanding

Excellent verbal and written communication skills

Valuable computer and systems capability

Strong attention to detail and follow-through

Current driver's licence

You may already be working as an Operations Manager, Contract Manager or Account Manager.

Alternatively,



you may be an experienced Plumbing Supervisor who has strong client-facing and commercial capability and is ready to step into a broader management position.

The Person We're Looking For Technical knowledge is important, but how you operate is just as important to us.

You will be someone who:

Builds strong and respectful client relationships

Remains calm and collected when things become difficult

Listens before reacting

Takes ownership rather than looking for someone to blame

Looks for solutions rather than reasons something cannot be done

Can have difficult conversations respectfully

Holds people accountable without micromanaging them

Communicates issues early and clearly

Can understand both the operational and commercial position of a contract

Follows commitments through to completion

Is comfortable challenging the team to continually improve

We want someone who can build trust with the client while maintaining high expectations internally.

When something goes wrong, we expect you to understand the issue, take ownership and find a way forward.

What We Offer

Company vehicle

Senior role reporting directly to the General Manager

Significant ownership of a major client account

Opportunity to influence how the operation performs and develops

Support from an established operations, finance and administration team

For an experienced plumbing professional who enjoys leading people, building client relationships and taking ownership of an operation, this is an opportunity to move into a role with genuine responsibility and influence.

📌 Operations & Account Manager – Plumbing (Port Phillip City)
🏢 Servus Group
📍 Port Phillip City