About Us: Based in Brisbane, First Parking is revolutionising the parking industry with over 21 sites across Brisbane, Melbourne, and Sydney. Our team is unlike any other, fostering a supportive and agile environment where every individual feels valued. At First Parking, you'll have the chance to learn from the ground up, challenge yourself, and help us continually improve our business. We are seeking a motivated and reliable Customer Support Representative to join our high-performing team in a quick-paced, operational environment. If you're ready to provide exceptional service and make a real impact, we want you on our team. This role offers a high level of autonomy and responsibility, suited to individuals who are confident working independently and taking ownership of their work.

Roster Options: As a casual employee, you will generally be rostered between

6:00 am and 9:00 pm . From time to time, operational requirements may require you to work

outside these hours, including overnight/night shifts . Flexibility to work across a range of shifts, including weekends and public holidays, is required.

What We Offer:

Penalty rates for weekends, public holidays and night shifts

Employee Assistance Program (EAP)

And much more

About the Role: As a Customer Support Representative, you will:

Provide outstanding customer service to ensure satisfaction at every step of the customer experience

Answer inbound customer calls, intercoms, emails and online chats with professionalism and empathy

Process online payments and refunds accurately and efficiently





Liaise with internal and external stakeholders to resolve issues

Conduct daily reporting and troubleshooting within the car parks

Monitor car park CCTV for all states to establish/investigate operational issues.

You will need to:

Demonstrate First Parking values: customer satisfaction, teamwork & collaboration, determination, daring to be different, and trust

Have the ability to work independently in our CBD office and during nights/weekends

Be a passionate, dynamic, resilient and self-motivated individual who thrives in a high-performing culture

Be comfortable/confident working in a fast-paced operational environment

Maintain excellent verbal and written communication skills

Have exceptional attention to detail and time management skills, especially during peak call times

Thrive autonomously and be a part of our team

Have proficiency in computer technology and MS Office platforms

Be a lateral thinker and have strong problem-solving skills while liaising with customers

Key Attributes:

Good culture fit for the team

Ideally would have call centre experience, must have customer service experience or experience that shows they have worked in a process-driven/high-volume workplace

Demonstrated stability in previous roles

Previous experience in an office-based environment is preferred

Resilient and able to multitask and work under pressure

Able to work independently without close supervision

Enjoys focusing on delivering robust outcomes within the role.

📌 Customer Support Representative (Brisbane)
🏢 Sentinel Property Group
📍 Brisbane