About the Opportunity Our client is a leading provider of customer engagement and business technology solutions, supporting some of Australia's most recognised automotive, retail and service-based organisations. Due to continued growth, they are seeking an enthusiastic and customer-focused Customer Contact Centre Consultant to join their high-performing team.

This role is ideal for someone who enjoys speaking with people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer experiences. You'll be engaging with customers on behalf of a range of well-known brands, helping to strengthen customer relationships, improve satisfaction, and identify valuable sales and service opportunities.

The Role As a Customer Contact Centre Consultant, will be 2 - 4 days a week and you will be responsible for conducting outbound customer contact campaigns via phone and email, following client guidelines and established quality standards.

Success in this role requires strong communication skills, attention to detail, the ability to navigate multiple systems simultaneously, and a genuine passion for providing a positive customer experience.

Key Responsibilities

Conduct outbound customer calls on behalf of clients

Follow campaign scripts and client requirements accurately

Record detailed and accurate customer interactions and feedback

Achieve daily productivity and performance targets





Maintain high standards of data accuracy, spelling, and grammar

Build rapport with customers and represent client brands professionally

Actively listen to customer needs and capture relevant information

Participate in ongoing coaching, quality assurance reviews, and training sessions

Contribute to process improvements and administrative tasks as required

About You To be successful in this role, you will have:

Previous experience in a contact centre, customer service, telesales, appointment setting, or similar role

Exceptional verbal and written communication skills

A professional and friendly phone manner

Solid listening and rapport-building abilities

Excellent attention to detail and data entry accuracy

Confidence working across multiple systems and applications simultaneously

A positive attitude towards feedback and continuous improvement

Strong organisational skills and the ability to manage competing priorities

Demonstrated ability to meet or exceed performance targets

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at diversity-and-inclusion.

📌 Contact Centre Consultant (Port Phillip City)
🏢 Chandler Macleod Group
📍 Port Phillip City