Help us build a stronger customer experience SPITWATER is building a central Customer Experience team to make it easier for customers to get the right help, faster.

We’re looking for an experienced Customer Service & Sales Support Specialist who is organised, confident on the phone and comfortable taking ownership of customer enquiries from start to finish.

This is more than a traditional customer service or administration role. You’ll work across sales, service, spare parts and general customer enquiries, helping customers get the right information and making sure nothing gets lost between teams.

You’ll need to be comfortable asking questions, following things up, keeping customers informed and working with different parts of the business to get to the right outcome.

You don’t need to know our products on day one, but you do need to be curious, practical and willing to learn.

About SPITWATER SPITWATER is a trusted Australian name in commercial and industrial cleaning equipment.

We supply high-performance pressure cleaners, space heaters, commercial vacuums, scrubber dryers, chemicals, accessories and service support to customers across industries including transport, agriculture, manufacturing, construction, government, food and beverage, contract cleaning and trade services.

Our equipment is built for serious work and our customers rely on us to help them get the job done right.

We’re also changing the way we support those customers, with better systems, clearer processes and a more connected national customer experience.

That’s where this role comes in.

About the role As our Customer Service & Sales Support Specialist,



you’ll be one of the main points of contact for customers reaching SPITWATER by phone, email, website and through our CRM.

Some enquiries will be straightforward. Others will require you to ask more questions, identify the right product or spare part, speak with another team, follow something up or work out who is best placed to help.

We’re not looking for someone who simply forwards enquiries.

We’re looking for someone who owns them.

You’ll support customers directly where you can and work closely with Sales, Service, Product, Operations and Finance when you need additional information or technical support.

The role will initially support Brisbane enquiries and customer activity, with the prospect to support our Sydney and Melbourne Service Centres as the centralised model develops.

Because this is a growing function, not every process will be perfectly polished on day one. You’ll need to be comfortable with change, help tighten up the way we work and speak up when something could be done better.

What you’ll be doing

Responding to customer enquiries by phone, email, website and HubSpot

Understanding what the customer actually needs, rather than simply taking an order or passing on a message

Asking the right questions about application, location, timing, equipment and support requirements

Helping customers with machines, spare parts, accessories,



chemicals and service enquiries

Supporting technical spare parts enquiries by gathering accurate information and working with our Product and Service teams when required

Providing approved pricing, product availability and general product information

Qualifying and routing sales opportunities to the right Account Manager

Supporting quote preparation, revisions and customer follow-up

Helping with order entry, customer account setup and general sales administration

Supporting service booking administration and customer updates where required

Keeping customer, company, lead, ticket and deal records accurate in HubSpot

Following agreed customer handoff and escalation processes

Keeping customers updated when something requires further investigation

Following enquiries through rather than assuming somebody else has picked them up

Identifying recurring customer issues, process gaps and opportunities to make things easier

Helping us build better scripts, templates, workflows and customer support processes as the team develops

You’ll probably do well here if

You naturally take ownership rather than waiting to be told what to do next

You’re confident picking up the phone and having a proper conversation with a customer

You’re organised and can juggle multiple enquiries without losing track of the details

You follow things through and close the loop

You notice when something doesn’t look right and do something about it

You ask questions when you don’t understand something instead of guessing

You’re comfortable learning technical products and terminology

You communicate clearly with cu

📌 Customer Service (Brisbane)
🏢 Spitwater
📍 Brisbane