Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of quick-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity,



and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview Your Role Our established and diverse Motor team are searching for a Motor Claims Consultants looking to manage a large portfolio of differentiating claims, in a fast-paced claims environment. You'll be dealing directly with Third Parties, Loss Adjusters, NSW Government Agencies and provide support to all members of staff whilst focusing on building solid client relationships with all of our customers and external partners, and adhering to our companies values.

The position will be offered on a permanent full-time basis with flexible hybrid working arrangements, WFH and in our Brisbane CBD office.

How You'll Make An Impact You will add value to Gallagher Bassett across the following:

End to end motor claims management

Raise payments and settle claims with client service instructions, company guidelines and delegated authority

Achieve monthly productivity levels as designated by management

Resolve complaints in accordance with company guidelines

Find opportunities for process improvement and recognise potential fraud/recovery indicators for claims where applicable

About You We’re interested in hearing from people who possess:





Motor claims insurance experience is essential

Passion and drive to take ownership of your own claims portfolio

Outstanding organisational and time management skills

Excellent interpersonal, verbal and written communication skills

Energy and flexibility to work with the Corporate team, and the desire to support projects recognised as being crucial to our long-term business plan

Insurance policy interpretation skills

Stakeholder management

What we can offer you:

Flexible work arrangements – including WFH

Paid Parental Leave

Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities

Exciting career – as our Company grows, so do the opportunities for our people

Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts

Service recognition awards and employee assistance program for yourself and immediate family members

A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs

Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers)

Reproductive leave

Birthday Club - have a day off during your birthday month as a gift from GB

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recogni

📌 Motor Claims Consultant (Brisbane)
🏢 Gallagher Bassett
📍 Brisbane