Join a growing Client where you'll lead a team of Helpdesk Technicians, drive service excellence, and help develop the next generation of IT professionals.
About the Role
Lead, coach and mentor a team of L1 Helpdesk Technicians
Manage ticket allocation, escalations and SLA performance
Conduct 1:1s, performance reviews and team development activities
Act as a technical escalation point for the team
Drive continuous improvement across processes and documentation
Build strong client relationships and deliver exceptional customer service
Assist with recruitment, onboarding and staff development initiatives
About You
MSP or Service Desk experience is essential
Previous team leadership, coaching or mentoring experience
Strong troubleshooting and technical problem-solving skills
Customer-focused with excellent communication skills
Able to balance people leadership with operational responsibilities
Current Driver's Licence required
What's on Offer?
Salary negotiable
Hybrid flexibility
Supportive leadership team and exceptional culture
Transparent career progression opportunities
Parking reimbursement and access to pool vehicles
EAP, fresh fruit, quality coffee and stocked kitchen
Regular team social events
Adelaide city-fringe location
If you're an experienced Service Desk professional looking to combine technical expertise with leadership development, we'd love to hear from you.