Acacia Ridge Hotel is hiring a casual duty manager to work late nights and weekends
About the Role Love hospitality? Lead from the floor? Thrive when the venue is buzzing?Acacia Ridge Hotel is looking for an experienced and hands-on Casual Duty Manager to join our management team, with hours available predominantly across evenings, late nights and weekends.Known locally as The Ridge, Acacia Ridge Hotel is a proud Brisbane local offering food and beverage, a large gaming room, TAB and Keno, motel accommodation and multiple function spaces. But more importantly, we want to be the pub that feels like home.A place where our regulars are remembered, new customers are welcomed and every guest feels genuinely looked after.We’re looking for a Duty Manager who understands that great hospitality starts with the team on the floor.This isn't about sitting in an office and watching the night happen.You'll be right in the middle of it.As Duty Manager, you will take ownership of the venue and team during your rostered shifts, working closely with our General Manager and broader leadership team.
Key Responsibilities
Managing the overall operation of the venue while on shift
Maintaining a strong and visible management presence on the floor
Leading, motivating and supporting a fun and energetic team
Coaching, training and mentoring staff to maintain standards and develop their skills
Driving exceptional customer service across the venue
Managing busy evening and late-night trade
Supporting bar, gaming, TAB and Keno operations
Managing customer concerns and incidents calmly and professionally
Working closely with security during late-night trade
Ensuring liquor, gaming, RSA/RSG and venue compliance requirements are followed
Maintaining robust venue presentation, cleanliness and service standards
Monitoring labour and making sensible staffing decisions based on trade
Assisting with cash handling, reconciliations and closing procedures
Supporting stock management and stocktake processes
Communicating clearly with the management team at shift handover
Being willing to jump in and help wherever the venue needs you
At The Ridge, our Duty Managers don't simply supervise a shift. They set the tone for it.