Join Positive Mind Body - Help more people access quality behaviour support.

About Positive Mind Body (PMB for short) We're a team of behaviour support practitioners committed to improving the quality of life of people with disability. Every referral we accept, every plan we write, and every family we support is a chance to make a real difference in someone's life - and that impact reaches far beyond our practitioners.

As our Marketing & Client Services Coordinator, you'll be one of the first points of contact for many of the people we support, helping connect them to the services that will change their lives, and helping tell the story of the work we do. It's more than a coordination role - it's a genuine opportunity to be part of something that matters. Everything we do comes back to our values of teamwork, commitment, professional excellence, connections, and humanity, and this role sits right at the heart of bringing them to life.

The Role We're looking for an organised, creative and people-focused Marketing & Client Services Coordinator to join our team. You'll be a point of contact for new and existing participants and referrers, and the driving force behind how Positive Mind Body presents in the community and online.

This is a genuinely blended role. You'll lead our marketing and keep our client processes running smoothly. If you enjoy both the creative and the organised side of work, this role is for you.

Marketing & growth:

Leading social media and digital marketing initiatives

Designing promotional materials and building brand awareness

Building relationships with referral partners, community groups and sector networks

Representing PMB at expos, community events and professional forums

Tracking engagement and conversion data to see what's working

Client services:

Managing referrals from first enquiry through to onboarding





Assist/provide oversight in renewing service agreements, and following up on renewals

Keeping CRM and participant records accurate and confidential

Following up with participants, families and referrers so nothing falls through the cracks

Making sure intake processes and marketing materials meet NDIS requirements

Support You'll report directly to our COO and CEO, so your ideas will reach the people who make decisions.

What support looks like:

Regular supervision and qualified mentoring from leadership

A structured 6-month probation with regular check-ins and review

Access to our Employee Assistance Program (EAP)

Real input into improving our intake and referral systems

You’ll have the freedom to bring your ideas to the table, with clear direction and a leadership team that backs your growth.

How you will work Gold Coast-based, with travel for community and stakeholder engagement.

Hybrid working model with genuine flexibility - WFH & from our office.

No micromanagement - we trust you to do your job

What you will get

75,000-85,000 base + super

Direct working relationship with the CEO and COO

The chance to shape the marketing and intake function of a growing national provider

A values-driven team working across Adelaide, Brisbane, Gold Coast and Sydney

What you will need

Tertiary qualification in Communications, Marketing, or Allied Health

Experience in marketing coordination or client services, ideally within an NDIS or health context

Knowledge of the NDIS Quality and Safeguards Framework

Strong written, verbal and digital communication skills

Excellent organisation and time management, since you'll be juggling campaigns and admin deadlines

Working with Children Check

National Police Check (no older than 12 months)

NDIS Worker Screening Check

Current Australian driver's licence (P2 or higher)

📌 Marketing & Client Services Coordinator (Gold Coast)
🏢 Positive Mind Body
📍 Gold Coast