We are currently recruiting for a Customer Technical Support Specialist to join a growing team supporting customers across Australia and New Zealand.

This is a hands-on, customer-focused role where your ability to listen, diagnose problems, troubleshoot and find practical solutions will be key.

You'll work directly with customers who are experiencing issues with specialist products and equipment, helping them understand the problem, working through solutions and coordinating further assistance where required.

About the role

Respond to customer enquiries via phone and email

Listen to customers, understand their issues and diagnose problems

Troubleshoot a combination of hardware, software and equipment-related issues

Research and identify practical solutions to customer problems

Manage and prioritise customer cases through to resolution

Follow up with customers to ensure issues have been resolved

Coordinate external technicians when onsite assistance is required

Clearly explain technical information to customers with varying levels of technical knowledge

Identify recurring issues and assist with determining root causes

Escalate more complex issues when required

Work closely with internal teams to ensure customers receive a timely and effective solution

About you You may come from a customer service, technical support, service,



field support or troubleshooting background. The key is your ability to understand a problem, ask the right questions and work logically towards a solution.

You will ideally have:

Experience troubleshooting hardware, software, equipment or technical products

Strong customer service and communication skills

A logical and analytical approach to problem solving

The ability to explain technical information in simple terms

Strong organisation and time management skills

The confidence to take ownership of customer issues

A proactive and self-motivated approach

The ability to work independently while also being part of a small team

A willingness to learn new products and systems quick

Previous experience with specialist equipment, electronics, RFID technology or similar products would be advantageous, but is not essential.

What's on offer This is an opportunity to join a growing team in a role where you will have genuine ownership of customer issues and play an significant part in delivering a positive customer experience.

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📌 Customer Technical Support Specialist (Port Phillip City)
🏢 PERSOL
📍 Port Phillip City