The Happiness Project Psychology is a dedicated mental health practice committed to providing compassionate, evidence-based psychological services to our community. Our mission is to support individuals and their families on their journey towards better mental health and wellbeing. We pride ourselves on creating a welcoming, professional workplace where both clients and team feel valued and supported.
About the role We are seeking a friendly and organised
Saturday Receptionist
to join The Happiness Project Psychology team. This role would suit an enthusiastic psychology student as it may involve helping out during group therapy programs with kids. This is a part-time position focused on providing excellent customer service and administrative support on Saturdays, with the potential to increasing to an additional day each week/fortnight. As the first point of contact for our clients, you will play a vital role in creating a positive and professional experience whilst ensuring our practice runs smoothly.
What you'll be doing
Greeting clients in a warm and professional manner as they arrive for their appointments
Managing appointment bookings, scheduling and confirming client sessions
Handling telephone and email enquiries promptly and courteously
Processing client payments and maintaining accurate financial records
Maintaining confidentiality and adhering to privacy regulations at all times
Managing client files and ensuring administrative records are kept organised and up to date
Performing general office duties including filing, photocopying and data entry
Assisting with client registration and updating client information as required
Supporting the clinical team by ensuring the reception area is clean, welcoming and well-stocked
Resolving client queries and concerns with patience and professionalism
Potentially helping out during group therapy programs if they occur during your shift.
What we're looking for
Prior reception or customer service experience, preferably in a healthcare or mental health setting
Excellent communication skills, both verbal and written
Strong organisational abilities and attention to detail
Proficiency with computer systems and appointment booking software
A calm, empathetic approach when interacting with clients who may be experiencing emotional distress
Ability to maintain confidentiality and handle sensitive information with discretion
Professional telephone etiquette and a friendly demeanour
Reliable and punctual, with flexibility to work Saturday hours (and Mondays when required)
Knowledge of privacy legislation and mental health practice requirements is desirable
A commitment to supporting a positive workplace culture