Casual Receptionist – Holiday Accommodation As one of the first points of contact for guests, you'll play an important role in making sure their stay runs smoothly from booking through to departure. This is a wide-ranging, hands-on role suited to someone who enjoys working with people, providing great customer service and being part of a small, supportive accommodation team.

Key responsibilities

Welcoming guests and managing check-ins and check-outs

Responding to guest enquiries by phone, email and in person

Taking and managing accommodation bookings

Assisting guests with questions, requests and local recommendations

Processing payments and maintaining accurate reservation information

Liaising with housekeeping and maintenance to ensure rooms are ready for arriving guests

Assisting with general reception and administrative duties

Helping resolve guest concerns in a friendly and professional manner





Supporting the wider team with the day-to-day operation of the resort

About you

Friendly, approachable and genuinely enjoys dealing with people

Reliable and able to work independently when required

Confident communicating both in person and over the phone

Comfortable using computers, email and booking systems

Organised and able to manage multiple tasks during busy periods

Calm and solutions-focused when dealing with guest issues

Well presented with a professional attitudeWilling to learn and be part of a close-knit team

Previous experience in hotel, resort, holiday accommodation, reception or customer service would be highly regarded, although we're also happy to consider someone with the right attitude and willingness to learn

Experience with Resley (PMS) is an advantage.

📌 Casual Receptionist – Holiday Accommodation (Gold Coast)
🏢 seek.com.au
📍 Gold Coast