Guest Service Agent (Full Time) | InterContinental Sanctuary Cove Resort At InterContinental Sanctuary Cove Resort, we create unforgettable experiences in one of Australia's most iconic luxury resort destinations.

As the first InterContinental Resort to open in Australia, our resort combines timeless Queensland elegance with genuine hospitality, offering guests the perfect blend of relaxation, connection, and discovery. As part of IHG Hotels & Resorts, we pride ourselves on delivering personalised service and creating meaningful moments that leave lasting impressions.

We are currently seeking a

Full Time Guest Service Agent

to join our Front Office team.

About the Role As a Guest Service Agent, you'll be at the heart of the guest journey, creating memorable first impressions, building genuine connections, and ensuring every guest feels welcomed, valued, and cared for throughout their stay.

Working within our Front Office team, you'll play an integral role in delivering the seamless, intuitive service that defines the InterContinental experience.

No two days are the same, but your key responsibilities will include:

Welcoming guests with warmth, professionalism, and genuine hospitality

Managing guest arrivals and departures, ensuring a smooth and efficient check-in and check-out experience

Assisting with guest enquiries, reservations, requests, and payments with accuracy and attention to detail

Recognising IHG One Rewards members and returning guests to deliver personalised experiences

Sharing knowledge of resort facilities, dining venues, local attractions, and experiences across the Gold Coast

Resolving guest concerns with empathy, confidence, and a solution-focused approach





Building positive relationships with guests and colleagues to enhance the overall guest experience

Collaborating with other departments to ensure seamless service delivery across the resort

Maintaining accurate guest records and ensuring compliance with brand and operational standards

Participating in training, development programs, and team initiatives that support continuous improvement

At InterContinental Sanctuary Cove Resort, we create unforgettable experiences in one of Australia's most iconic luxury resort destinations.

As the first InterContinental Resort to open in Australia, our resort combines timeless Queensland elegance with genuine hospitality, offering guests the perfect blend of relaxation, connection, and discovery. As part of IHG Hotels & Resorts, we pride ourselves on delivering personalised service and creating meaningful moments that leave lasting impressions.

We are currently seeking a

Full Time Guest Service Agent

to join our Front Office team.

About the Role As a Guest Service Agent, you'll be at the heart of the guest journey, creating memorable first impressions, building genuine connections, and ensuring every guest feels welcomed, valued, and cared for throughout their stay.

Working within our Front Office team, you'll play an integral role in delivering the seamless,



intuitive service that defines the InterContinental experience.

No two days are the same, but your key responsibilities will include:

Welcoming guests with warmth, professionalism, and genuine hospitality

Managing guest arrivals and departures, ensuring a smooth and effective check-in and check-out experience

Assisting with guest enquiries, reservations, requests, and payments with accuracy and attention to detail

Recognising IHG One Rewards members and returning guests to deliver personalised experiences

Sharing knowledge of resort facilities, dining venues, local attractions, and experiences across the Gold Coast

Resolving guest concerns with empathy, confidence, and a solution-focused approach

Building positive relationships with guests and colleagues to enhance the overall guest experience

Collaborating with other departments to ensure seamless service delivery across the resort

Maintaining accurate guest records and ensuring compliance with brand and operational standards

Participating in training, development programs, and team initiatives that support continuous improvement

What We're Looking For We're looking for someone who genuinely enjoys connecting with people and is passionate about delivering exceptional service.

You'll bring:

Previous experience in a Front Office, Guest Service, Reservations, or hospitality environment

A passion for creating memorable guest experiences and exceeding expectations

Exceptional communication and interpersonal skills

Strong problem-solving abilities and a calm, positive approach under pressure

Excellent attention to detail and orga

📌 Guest Service Agent (Gold Coast)
🏢 IHG Hotels & Resorts
📍 Gold Coast