You will be responsible for delivering high-quality EUC and desktop support across multiple client sites, ensuring users are supported effectively across their day-to-day technology needs. You will be a practical, customer-focused IT professional with strong troubleshooting skills and experience working in fast-paced support environments. Approachability, good written and verbal communication skills are a must for this role.

You will bring:

Proven experience in

EUC, Desktop Support, or similar hands-on roles involving incident troubleshooting and timely resolution

Solid knowledge of

Windows environments

Experience building and imaging hardware, with technical knowledge of laptop devices

Experience with

Microsoft 365, Active Directory, Intune and SCCM

Solid understanding of

networking fundamentals (DNS, DHCP, VPN) and ability to diagnose connectivity issues

Printer troubleshooting experience

Experience working with

ServiceNow or similar ITSM tools

Strong communication and customer service skills

Familiarity with

ITIL practices

Additional Requirements

Available to start ASAP

Ability to

work onsite 3 days per week

Southport location ideal

Must have a

valid driver's licence and own vehicle

(travel between sites required)

Must be an Australian Citizen with a valid QLD blue card (working with children clearance)

About NRI

Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress.



Who can move quickly to find the right ways forward - so that you're always ahead of tomorrow.

We're that partner for countless businesses. Designing, implementing and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond.

We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We're backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we're powered not just by technology, but by passionate people who are

fearlessly committed to getting it right for our customers.

Transformative digital solutions take the right team, making the right moves at the right time. You've found yours with NRI.

We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal-opportunity employer, we want to create opportunities for everyone and will consider all applications without bias. We value our collaborative culture and work together to support a variety of community organisations and social issues.

Diversity & Inclusion

We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal-opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.

We value our collaborative culture and work together to support a variety of community organisations and social issues.

📌 Desktop Support Engineer (Brisbane)
🏢 Planit Testing
📍 Brisbane