6 Month Fixed-Term Contract | Melbourne, VIC About Us At People First Healthcare, we’re dedicated to placing people at the centre of every decision we make. As an inclusive and values-driven organisation, we deliver high-quality care and services designed to meet the unique needs of our diverse communities. Guided by our core values of Respect, Integrity, and Continuous Improvement, we empower both our consumers and our team members to thrive.

As part of the broader People First Workforce group, we operate across aged care, NDIS, healthcare, imaging, construction and related services, supporting a growing and diverse organisation across Australia and offshore operations.

About the Role We are seeking an experienced IT Support Officer to join our team on a 6-month fixed-term contract.

This is a hands‑on role providing day‑to‑day IT support to employees across the organisation. Working closely with the IS team, you will troubleshoot technical issues, support users, manage equipment and systems, and assist with the delivery of IT projects and initiatives.

Key Responsibilities

Provide Level 1 and Level 2 IT support to employees

Troubleshoot hardware, software, network and system issues

Set up and configure laptops, computers, phones and other IT equipment

Manage user accounts, access and permissions

Support employee onboarding and offboarding

Provide support across Microsoft 365 and business applications

Log, manage and resolve IT support requests

Escalate complex issues to the appropriate IS team member or external vendor





Assist with IT system implementations, upgrades and projects

Maintain IT asset and equipment records

Assist with software installation, updates and troubleshooting

Ensure IT issues are documented and resolved within appropriate timeframes

Follow IT security, compliance and organisational policies

About You

You will be a practical and solutions-focused IT professional who enjoys supporting people and resolving technical issues.

You will ideally have:

Previous experience in an IT Support, Service Desk or Help Desk role

Level 1 and Level 2 technical support experience

Strong troubleshooting and problem-solving skills

Experience with Microsoft 365 and Windows environments

Knowledge of IT hardware, software and user management

Strong communication and customer service skills

Excellent attention to detail

Ability to prioritise competing support requests

A proactive and reliable approach to problem-solving

Ability to work independently while contributing to a broader IS team

Experience within healthcare, aged care, NDIS or another regulated setting will be highly regarded.

Why Join People First Healthcare?

Join a growing healthcare organisation with a strong people-focused culture

Work across a diverse technology environment and multiple business functions

Gain exposure to IT projects, systems and organisational initiatives

Work alongside an experienced and collaborative IS team

Be part of an organisation guided by Respect, Integrity and Continuous Improvement

📌 IT Support Officer (Port Phillip City)
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