We are seeking expressions of interest to join Duty Manager team

Working closely with the senior management team, you will play a key role in guiding our staff, upholding operational standards, and ensuring every shift delivers an exceptional guest experience.

Are you?

Someone who currently guides their team from the front

Someone with strong attention to detail

Someone who has a minimum 6 months’ experience as a level 2 cinema employee or similar

An advocate of our Values, our Vision and our Purpose to make the day better for our teams, customers and our communities

Willing to work a variety of shifts including, nights, weekends and public holidays

Someone with a positive, can-do attitude, while experience matters, the right mindset, drive and willingness to learn matter even more. If you believe you can do the job and have what it takes, we want to hear from you

Position Overview: In addition to competency in levels 1, 2, 3, and 4, the role encompasses the following responsibilities:

Supervises the work of employees at levels 1, 2, 3 and 4.

Assists with training levels 1, 2, 3 and 4.

Is responsible on a shift-by-shift basis for the projection area including monitoring on-screen presentation and addressing any issues using applied knowledge and where necessary the appropriate technical support framework.

Is responsible on a shift-by-shift basis for the operation of the cinema location, including adherence to all operating procedures. Maintains an understanding of company policies & procedures.

Maintain a consistently elevated level of customer service across all departments, ensuring an exceptional experience for patrons.

Maintains awareness of WHS procedures,



always undertaking & maintaining safe work practises. Identifies & appropriately actions and reports incidents according to company policy and guidelines.

Supports business revenue streams in all cinema departments.

Understands and applies quality control techniques across all cinema location departments including monitoring day-to-day food preparation to ensure food hygiene requirements and adherence to recipe cards.

May be operationally responsible for food preparation department/s.

Is responsible as required for the administration of the cinema location. Has a comprehensive understanding of reporting processes and demonstrates the ability to complete administrative tasks proficiently. Monitors location specific email communications on a shift-by-shift basis.

Exhibits an excellent understanding of stock control, may undertake stock ordering, and efficiently manage the receiving process in each department.

Maintain current knowledge of campaigns and events in each department, ensuring effective management and adherence to set time limits in preparation for such events.

Uphold staff productivity during shifts, identifying and resolving areas of opportunity. Promptly addresses any training concerns with the Location Trainer/ Assistant Manager or General Manager. As required may conduct training of level 1 – 4 team members.





Exercise discretion within the scope of this level, drawing on knowledge, training, and experience.Performs work under limited supervision either individually or in a team setting.

Our Vision is being leaders in creating experiences and properties that escape the ordinary. Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities. We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

Growing revenue above market

Maximise assets

Business transformation

Our Values

Possibilities

Team Spirit

Empowerment

Cinema Worker Level 5 Key Accountabilities In addition to the key accountabilities for Levels 1, 2, 3 and 4, a Level 5 team member is also accountable for:

Operational Responsibility for a Cinema Complex

Monitor and ensure customer service to the highest possible standard and perform all duties associated with the day-to-day operation of a cinema complex.

Assume responsibility, as needed, for the administration of the cinema, demonstrating flexibility and readiness to fulfil administrative duties when required.

General maintenance/ adjustment of lighting, sound systems, computers and other technical equipment within the cinema that falls within capabilities and training.

Ensure the maintenance of a secure working environment in every department, prioritising the safety and well‑being of all personnel. This includes the implementation and oversight of safety protocols and procedures to minimise risks and promote a secure workplace.

Demo

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🏢 EVT
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