Join a growing Australian business where your work makes a difference MYLO started in Victoria and has grown to operate across VIC, NSW, SA and QLD, providing safety compliance, property maintenance and home modification services across Australia.
A significant part of our Queensland operation is the inspection, installation and maintenance of smoke alarms. The work we coordinate helps protect families, tenants and property owners by ensuring homes have properly maintained and compliant smoke alarms.
Due to continued growth, we are expanding our finance team and are looking for an
experienced Collections Officer
to join us at our Eagle Farm office.
Reporting to the CFO, you’ll work alongside our Accounts Officers as part of a small, hands‑on Finance team.
About the role This is a great opportunity for an experienced collections professional who knows how to have challenging conversations while maintaining strong customer relationships.
You’ll manage a large portfolio of clients and transactions, working with customers to resolve overdue accounts and negotiate appropriate payment arrangements.
We’re looking for someone who can use their
judgement and communication skills to achieve the right outcome for both MYLO and our customers .
Your responsibilities will include:
Conducting high-volume inbound and outbound collection calls
Managing overdue accounts and credit control activities
Working closely with customers to understand their circumstances
Negotiating payment arrangements and appropriate collection solutions
Handling challenging conversations professionally and empathetically
Providing excellent customer service via phone and email
Managing a large number of clients and transactions
Completing detailed account reconciliations
Preparing collections and accounts receivable reports
Maintaining accurate records and following internal policies and procedures
Ensuring collection activities comply with relevant regulatory requirements and quality standards
Working closely with the Finance team to resolve account issues and improve processes
What you’ll bring We’re looking for someone with proven collections experience who is confident dealing with customers and comfortable managing difficult conversations.
You’ll ideally have:
3+ years’ experience
in collections, credit control or accounts receivable
Experience managing overdue accounts and payment negotiations
Strong judgement and the ability to make sound decisions
Excellent relationship‑building and customer service skills
Explicit, empathetic and confident communication skills
The ability to handle difficult conversations professionally
Experience working with
Xero
Good Microsoft 365 and Excel skills, including confidence with reporting
Strong attention to detail and reconciliation skills
An understanding of the principles, policies and regulatory requirements governing collection activity
The ability to manage competing priorities and a high volume of transactions
Flexibility and adaptability, with a willingness to improve processes and the way things are done
Why join MYLO? At MYLO, you’ll be joining a
small, supportive team
where your contribution is noticed and valued.
We offer:
A growing and diverse Australian business
A small Finance team with direct access to the CFO
A friendly and collaborative working environment
Fortnightly team BBQs
Free onsite parking at Eagle Farm
The opportunity to make a genuine difference through the services we provide
A role where you’ll have the opportunity to use your judgement and contribute ideas