We are looking for a Contact Centre Operator (Casual) to attend customer service enquiries and providing resolution for our customers in the gaming space.

Job Description

Field a range of enquiries between Unibet and our customer base using various means of correspondence which includes telephone, email and web-chat

Provide and source accurate information to attend to and resolve customer enquiries and resolution of client issues

Will be required to collaborate with other departments and business units to attend to customer enquiries and resolve client issues

Needs to clearly manage customer expectations using the various means of correspondence

Communicate with our customers using the tools and applications supplied by Unibet

Perform expected duties to the predefined quality standard of work

Complete the required set of tasks and duties within defined service levels, timeframes and industry standards

Perform related duties as assigned, within your scope of practice

Efficiently and professionally answer calls and emails from customers, providing betting information and accurately completing bet placement on their behalf.

Qualifications

A genuine passion for sport and/or racing

Solid attention to detail,



ensuring accuracy in all tasks and interactions

A positive and resilient mindset, with the ability to remain composed under pressure

Excellent verbal and written communication skills, enabling clear and professional interactions with customers and colleagues

Solid computer proficiency, with the ability to navigate multiple systems efficiently

The ability to multitask effectively, managing competing priorities while maintaining high-quality service

Key Responsibilities (Training Provided)

Handle inbound calls and emails efficiently and professionally, providing accurate betting information and placing bets on behalf of customers where required

Respond promptly to customer enquiries across phone and email channels, ensuring a high standard of service at all times

Support the maintenance and documentation of team procedures to ensure consistency and compliance

Continuously build knowledge of products, services, and industry updates to deliver informed customer support

Promote responsible gambling by encouraging sustainable play and helping maintain a safe and positive environment for all customers

📌 Customer Service Operator (Darwin City)
🏢 FDJ UNITED
📍 Darwin City