Help us use technology to make a big green dent in the universe

Kraken

powers some of the most innovative global developments in energy.

We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

It's an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

Kraken Customer What we do:build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it:future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

Our team Members of the Kraken Tech team need to be shining examples and believe in decision making based on simplicity, customer benefit and efficiency. We are excited about how Kraken can change the lives of customers and operations teams in other companies and convinced that Kraken is the best answer, not only for companies, but as a tool to tackle the climate crisis. We are fundamentally changing the way that energy companies work. We put customer happiness and cost competitiveness first with great people, technology and ways of working.





Who are we looking for? We are looking for a brilliant mid-level Client Delivery Lead who has experience working with technical stakeholders (developers, QA, solution architects) within the Australian energy distribution sector. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you've come to the right place.

We are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Leads that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products.

The Client Delivery Lead needs to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and recent capability. They will bring technology, people and processes together to innovate improvements for our clients.

They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.

What you'll do

Work closely with clients to deliver implementations, enhancements,



and strategic support for their use of Kraken

Identify new ideas and technology to improve the product

Ensure a balance between flexibility for the client and efficiency for the product

Support the business with issue resolution for the product

Support the engineering teams to deliver product features

Ensure we are constantly reviewing and adapting to customer and business needs

What you'll have

Experience delivering tech in energy distribution is preferred

Ideally, experience in or understanding of meter to cash processes in distributors

Strong influencing skills and ability to challenge traditional ways of thinking

Experience of working with significant complex delivery pipelines for clients

Strong agile delivery experience and product management skills

Experience of product management and customer journeys

Experience working with technical stakeholders (developers, QA, solution architects)

Solid understanding of technology and associated trends

Excellent communications, collaboration and presentation skills

Degree qualified equivalent, with strong client delivery and/or product ownership experiencePatience - our clients are undergoing huge transformations that take time and require our understanding

Consulting experience is a plus

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have the right tools an

📌 Client Delivery Lead (Port Phillip City)
🏢 Kraken
📍 Port Phillip City