21 Oct
|
Quest Apartment Hotels
|
Port Phillip City
21 Oct
Quest Apartment Hotels
Port Phillip City
Front Office Guest Service Agent – Quest Preston About the role We’re looking for a friendly, professional Front Office Guest Service Agent to be the first point of contact for our guests. You’ll deliver warm, productive service and help create a memorable stay.
Key responsibilities
Welcome guests and manage check-ins/outs
Handle reservations, payments and enquiries
Answering the phone in a confident and professional manner
Resolve guest requests promptly and professionally
Maintain accurate records and front desk standards
Shifts are between 7am - 3pm or 3pm - 10pm daily
About you
Excellent customer service and communication skills
Well-presented, reliable and team-focused
Comfortable with computers and booking systems
Hospitality or hotel front office experience preferred
Flexible availability, including weekends/holidays
📌 Front Office Guest Service Agent (Port Phillip City)
🏢 Quest Apartment Hotels
📍 Port Phillip City