Develop and Support the day‑to‑day operations of our customers infrastructure, systems and cybersecurity, provide high‑quality technical support, manage ticket workflows including change management, and ensure exceptional customer service across a wide range of clients and environments.

About Dulkeith Technologies Dulkeith Technologies is a growing ICT support and solutions provider based in Stawell, Victoria. Established in 1998, we deliver a wide range of services to clients across hospitals, aged care, medical, optometry, retail and small business. Our expertise includes service desk support, system administration, networking, cybersecurity, systems architecture, project management and strategic ICT planning.

Our clients are located throughout the Grampians and Wimmera regions, from Ballarat through to the Victorian‑SA and NSW borders. This role is based in our Stawell office, with opportunities to attend customer sites when required.

Travel as required

to meet customer needs.

About the role We are seeking a

Systems Administrator

to oversee the daily operation and continued development of our IT systems and cybersecurity function to ensure timely, effective, customer‑focused improvements along with resolution of technical issues.

Full-time, ongoing role

Salary range of $75,000 to $85,000 per year plus super

Fun, positive environment with a supportive and collaborative team

Modern workspace with up‑to‑date tech that boosts efficiency and teamwork

In this role you will:

Manage and prioritise incoming service desk requests





Work directly on tickets, applying your technical expertise

Monitor systems and action alerts

Coordinate works for site visits and follow‑ups with customers and vendors

Provide guidance to support staff

Ensure incidents and service requests meet service level expectations

Contribute to continuous improvement and service desk optimisation

This position also participates in the

on ‑ call roster

as required.

About you You will thrive in this role if you enjoy variety, problem‑solving, and working closely with customers. You bring:

Technical capability

Experience in IT System Administration

Strong troubleshooting and problem‑solving skills

Experience with ITSM/ticketing systems

Experience with Network firewalls, Switching, Wireless, VPNs, WAN connectivity and thorough understanding of network principles.

Understanding of databases, hardware, software, operating systems and server roles such as AD/NPS/GPO/File/Print etc

Knowledge of Windows 10/11 and Windows Server environments both physical and virtual technologies.

Experience with Microsoft 365, Exchange, SharePoint, Teams, Entra, Azure, Intune, Defender





Understanding of cybersecurity principles and implement improvements where identified and required

Experience conducting vulnerability assessments, coordinating remediation activities and reporting on security risks

Ability to maintain, action and elevate system monitoring

Professional strengths

Excellent communication and customer service skills

Ability to explain technical concepts to non‑technical users

Strong organisational skills and ability to prioritise competing demands

High attention to detail and commitment to accurate documentation

A team-oriented, respectful, and service‑oriented approach

Qualifications & requirements

Certificate IV in Information Technology (minimum)

Current Australian Driver’s License

Police check / Criminal Statutory Declaration

Working With Children Check (Employee)Influenza vaccination (required for hospital customer work)

Why join Dulkeith Technologies?

Work in a supportive, growing regional ICT business

Engage with a wide variety of customers and technologies

Opportunities to develop technical depth and capability

A role with autonomy, trust, and meaningful customer impact

Modern workspace with up‑to‑date tech that boosts efficiency and teamwork

Encouraging leaders who prioritise support, clarity and continuous growth

Access to online training, partner courses and hands‑on hardware labs

Applications Applications close Monday 19th October 5:00pm, however applications will be assessed as received.

📌 Information Technology Systems Administrator (Stawell)
🏢 Dulkeith Technologies
📍 Stawell