This range is provided by Halcyon Knights. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range

A$30.00/hr - A$50.00/hr Direct message the job poster from Halcyon Knights Recruitment Consultant - Infrastructure, Cloud & DevOps

We’re looking for a proactive and technically skilled

IT Desktop Support Engineer

to join a high-performing tech team in a fast-paced, creative workplace. You’ll be the go-to person for complex technical challenges, supporting both onsite and remote staff, and helping to keep mission-critical systems running smoothly. This role is

100% onsite

in Docklands, offering the chance to work closely with talented developers and technical specialists in a cooperative, innovative workspace. What You’ll Be Doing: Provide Tier 2 IT support for hardware, software, and user issues across Windows and MacOS Manage incident, request, and problem tickets through their full lifecycle Oversee workstation imaging, IT procurement, and vendor coordination Handle employee onboarding/offboarding processes Collaborate with global IT teams and bridge communication across departments Assist with server/network upgrades, office moves,



and technology rollouts What We’re Looking For: 3+ years’ experience in desktop support (ideally in software development or creative industries) Strong troubleshooting skills with Windows, MacOS, GSuite, Office 365, Zoom, Slack Familiarity with tools such as JAMF, SCCM, Intune, Active Directory, Azure AD Solid understanding of networking basics (TCP/IP, DNS, DHCP, VPN, Wi-Fi) Excellent communication skills, self-starter attitude, and ability to work independently Bonus points for experience with VMware, Linux, Perforce, Visual Studio, Adobe Suite, or game development hardware/software Join a collaborative, creative, and technically advanced environment Work on exciting projects that impact users globally Opportunities to grow and work with cutting-edge tools and technologies Seniority level

Mid-Senior level Employment type

Contract Job function

Information Technology Industries

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Melbourne, Victoria, Australia .

📌 Information Technology Desktop Support (Melbourne)
🏢 Halcyon Knights
📍 Melbourne