Customer Service Coordinator – Barbell Foods Location: Canberra

Contract type: Permanent part‑time (15 hours per week)

Salary: $31,600 + Super ($80,000 FTE equivalent)

Hybrid working arrangement after training (three mornings in office, two days from home)

Key Responsibilities

Managing customer enquiries via email, phone, social media, reviews, and live chat

Coordinating urgent order changes, cancellations, and customer requests

Resolving customer concerns with a solutions‑focused approach

Communicating proactively regarding shipping delays, backorders, and subscriptions

Escalating product quality concerns and coordinating internal follow‑up

Maintaining help centre content, response templates, and support resources

Monitoring customer feedback and identifying improvement opportunities

Assisting with reporting on customer activity, response times, and service trends

Ensuring all interactions meet service standards and quality expectations

What You'll Need to Succeed

Experience in customer service, administration, support, or customer‑facing coordination roles

Excellent written and verbal communication skills

Confidence handling inbound phone enquiries

Strong organisational and time‑management abilities

The ability to remain calm and professional in challenging situations





Strong problem‑solving skills and customer focus

Experience managing multiple priorities in a fast‑paced environment

What You'll Get in Return

Permanent part‑time role working 15 hours per week

Salary of $31,600 + Super ($80,000 FTE equivalent)

Hybrid working arrangement after training

Supportive and collaborative team culture

Opportunity to join one of Australia's fastest‑growing food brands

Strong work‑life balance and long‑term stability

A role where your contribution directly influences the customer experience and business success

Eligibility Applicants must be flexible and available for a rotating roster, including weekends and public holidays. National Police Check (completed within last 3 months), Working with Childrens Check (ACT), Unrestricted work rights in Australia.

Advantages

Permanent part‑time role working 15 hours per week

Salary of $31,600 + Super ($80,000 FTE equivalent)

Hybrid working arrangement after training

Supportive and collaborative team culture

Opportunity to join one of Australia's fastest‑growing food brands

Strong work‑life balance and long‑term stability

A role where your contribution directly influences the customer experience and business success

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