who shares our commitment to excellence and who thrives in a energetic, guest-focused setting. you will be responsible for providing overnight front desk services and ensuring the accuracy of hotel financial records for the day. You will play a key role in delivering a seamless guest experience after hours while maintaining hotel operations, security, and service standards.
As a Night Auditor, your shift will start 11:00 pm and finish 7:30 am.
A little taste of your day-to-day
Assisting the Night Manager in preparing overnight reports, balance the daily transactions and setting up for the day ahead.
Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
Checking guests in, out and managing any wake-up call requests
Answering phones and dealing with overnight guest queries
Performing other duties such as concierge services, room service and special guest requests
Ensure safety and security of all guests and employees
What we need from you
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Ability to problem solve, stay organised and adapt in the moment.
Accounting and mathematics skills for accurate auditing and payment processing
Excellent written and verbal communication skills
Strong attention to detail and analytical skills
Knowledge of Opera is Highly Regarded
Driver's License (Preferred)
RSA and Food Safety Certificates
Availability to work a 7-day overnight roster including weekends and public holidays.
What you can expect from us: You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including:
Paid birthday leave
Hotel perks like accommodation and food & beverage discounts
Enhanced parental leave
Proactive health days and flexible work options.
Your career journey will be supported through our lifelong development program
IHG Career Milestone celebrations
Transfer of entitlements as you move and grow with IHG.
Access to our discount retail platform that makes your pay go even further
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and