Claims Administrator – Third Party Recovery & Hire Car Operations We are seeking an

experienced and detail-driven Claims Administrator

to join our Recovery & Hire Car Operations team at

Car Accident Replacement Solutions

in Clayton, Victoria.

This is a

hands-on role

where you will be responsible for managing claims while also supporting the day-to-day

hire car operations .

You will play a key role in ensuring:

High-quality customer service at all times

Smooth coordination between customers, external parties, and internal teams

Accurate and efficient handling of claims and vehicle movements

What You’ll Be Doing

Manage and processing recovery claims, including liaising and negotiating with

our valued clients and their representatives

Maintain

accurate records and documentation

for claims and rental transactions

Deliver

high-quality customer service

to both internal and external stakeholders

Monitor outstanding claims and

proactively follow up on recoveries

Assist with general administrative and operational duties as required

Coordinate and oversee

hire car operations , ensuring a seamless customer experience

Conduct

vehicle check-in and check-out , including customer handovers and inspections

Identify opportunities to

improve processes and operational efficiency

What We’re Looking For

Experience

in insurance / administration or a similar role

Strong





customer service focus

with the ability to engage professionally and confidently with customers and external parties.

Strong attention to detail and a high standard of written communication, and strong

data entry accuracy

Experience in

face-to-face customer interaction

Proficient in

Microsoft Office

(experience with accounting systems such as Xero is advantageous)

Willingness to learn | You’re eager to build knowledge of insurance, settlements, recoveries, and claims processes

Ability to manage multiple priorities, and meet daily deadlines

A reliable, organised team player with a

positive, can-do attitude

Multilingual speaking highly regarded

due to our client base

What We Offer At Car Accident Replacement Solutions, we are committed to providing a

professional, supportive, and rewarding work environment .

Market-competitive salary + performance-based incentives

A structured, fast-paced environment where performance is recognised

A collaborative and supportive team culture

About Us Car Accident Replacement Solutions is a leading provider of automotive services in Victoria, specialising in

accident management, recovery, and hire vehicles .

With over 14 years of industry experience, we are known for delivering

efficient, high-quality service

and building strong relationships with our clients and partners.

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