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Job Title:

Customer Support Engineer – ADMS/EMS/SCADA Location:

Sydney or Melbourne, Australia (Preferred) Job Type:

Full-Time | On-Call Rotation Support Role Summary: We are looking for an experienced

Customer Support Engineer

to support GE ADMS/EMS platforms including

PowerOn Fusion (PoF), PowerOn Advantage (PoA), and e-terra

systems. The ideal candidate will have deep domain expertise in SCADA, DMS, OMS, and EMS systems, with hands-on experience supporting real-time electrical grid applications. You will be the front-line technical resource to ensure the stability and performance of mission-critical systems for utility clients. Key Responsibilities: Provide technical support for GE ADMS/EMS products including SCADA, OMS, DMS, DNAF, Storm Assist, and DER systems. Address customer-reported issues through analysis, troubleshooting, and implementation of fixes or workarounds. Work in on-call rotation for emergency support outside business hours. Diagnose and resolve intermediate to advanced technical problems across hardware, software, and network layers. Collaborate with engineering teams to escalate and resolve complex product defects. Mentor junior staff and share knowledge via documentation and training. Maintain personal case load and ensure timely follow-ups with customers.



Write technical documentation and contribute to knowledge base systems. Interface with customers to ensure satisfaction, acting as a technical leader in resolving issues. Technical Skills Required: Experience with GE ADMS/EMS tools such as PoF, PoA, e-terra. Robust knowledge of SCADA, DMS, OMS, and grid modeling tools. Familiarity with both Transmission and Distribution electrical grids. Proficient in Linux, Windows, Oracle, SQL, Jasper Reports, Cassandra. Network troubleshooting knowledge (TCP/IP, DNS, routing, LAN, Active Directory, firewalls). Understanding of NERC CIP standards and compliance practices. Soft Skills: Strong communication and customer engagement skills. Ability to work independently with minimal supervision. Leadership skills to strategize and solve recurring problems. Excellent analytical and troubleshooting abilities. Positive attitude in high-pressure situations. Seniority level

Seniority level Associate Employment type

Employment type Full-time Job function

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📌 Customer Support Engineer (Sydney)
🏢 PeopleLogic
📍 Sydney