About The Role Join Allianz Partners as a Customer Service Consultant in our Travel Helpdesk team. In this role, you’ll deliver exceptional service by managing inbound and outbound calls, supporting customers with travel-related enquiries, and ensuring timely, accurate resolutions.

You’ll be part of a supportive team environment with strong career development pathways in a global organisation.

Location:

Brisbane, Australia

Company:

Allianz Partners

Key Responsibilities

Deliver exceptional customer service across phone-based interactions

Understand customer needs and provide timely, accurate resolutions

Promote customer satisfaction and retention

Handle complex enquiries and complaints, escalating where required

Provide clear and consistent information on products, services, and entitlements

Verify customer eligibility and coordinate service delivery

Maintain accurate call notes and incident records

Achieve individual and team KPIs

Support continuous improvement initiatives

Build strong relationships with colleagues and stakeholders

Participate in ongoing training, coaching, and personal development

Qualifications What You Bring

Completion of Year 12 (or equivalent)

Certificate III/IV in Telecommunications (advantageous)

A strong commitment to ongoing learning and development

Technical Skills

Basic to intermediate Microsoft Office skills (Outlook, Word, Excel)

Good typing and computer literacy skills

Core Capabilities

Strong problem-solving and analytical thinking

Ability to self-manage performance in a fast-paced environment

Excellent communication and interpersonal skills

High level of empathy and customer focus

Ability to remain calm and professional under pressure

Solid teamwork and collaboration skills

Awareness of cross-cultural communication

Risk & Compliance

Adherence to company policies and compliance requirements

Ability to identify and elevate risks appropriately





About Allianz Partners Allianz is a global leader with a workforce of over 140,000 employees supporting more than 80 million customers worldwide. At Allianz Partners, we specialise in travel insurance, assistance services, and international solutions, operating across 34 countries.

Our culture is built on two core values:

“Dare & Care”

— we empower our people to innovate while genuinely caring for customers and colleagues.

What We Offer

Structured training and development programs

Career progression opportunities in a global organisation

Supportive and inclusive team environment

Health and wellbeing initiatives

Work-life balance and adaptable arrangements

Access to international career mobility

Why Join Us? This is an excellent opportunity for graduates or early-career professionals to build a career in customer service, travel, and insurance within a globally recognised organisation.

102996 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let’s care for tomorrow.

📌 Customer Service Travel Helpdesk (Brisbane)
🏢 Allianz Partners
📍 Brisbane