Senior Solution Specialist

Sydney, NSW; Melbourne, VIC

The Solutions Specialist is accountable for the successful design and delivery of cloud and infrastructure projects to Infotrust's new and existing customers, providing technical pre‑sales support that builds client confidence, and ensuring that all project deliverables are documented and handed over in a manner that enables sustainable ongoing support. The role spans the full project lifecycle - from initial solution design and scoping through to implementation, commissioning, and knowledge transfer.

Key Accountabilities

Project Delivery & Implementation

- Cloud and infrastructure projects are delivered on time, within scope, and to agreed quality standards through systematic planning and deep technical expertise.
- Solution implementations address client requirements permanently, rather than applying temporary configurations or workarounds that create future support burden.
- All ICT considerations — including high availability, disaster recovery, security, and networking — are incorporated into solution designs before implementation commences.
- Managed services operations remain unaffected by project go‑lives through thorough knowledge transfer and adherence to handover requirements.
- Post‑deployment early life support is provided to enable sustainable transition to BAU through systematic pattern capture and issue resolution.
- Project time is accurately logged with sufficient detail to support client billing, scope tracking, and budgetary accountability.

Solution Design & Architecture

- Proposed solutions are technically sound, commercially viable, and aligned to Infotrust's product portfolio and strategic direction.




- Detailed designs and Statements of Work are completed to qualified standards, incorporating phases, tasks, durations, and all relevant technical specifications.
- Bill of materials, pricing, and effort estimates reflect realistic technical assessment rather than optimistic assumptions.
- Solution planning incorporates future operational supportability, enabling service delivery teams to manage the environment effectively post‑handover.
- Scripting and automation opportunities are identified and incorporated into solutions to reduce manual effort and operational risk.

Presales & Solution Feasibility

- Pre‑sales and solutions teams are supported with infrastructure designs, effort estimates, and technical expertise that improve proposal quality and conversion rates.
- RFP, RFQ, and RFI responses are completed accurately, on time, and to a standard that reflects Infotrust's technical capabilities and commercial positioning.
- Technical discovery sessions are led with sufficient rigour to ensure accurate scoping of client environments, risks, and integration requirements.
- Client‑facing presales engagements demonstrate professional technical representation that builds confidence in Infotrust's delivery capability.
- Quotes for client work are prepared accurately and delivered within required timeframes.





Client & Stakeholder Engagement

- Client expectations are set clearly at engagement outset and actively managed throughout the project lifecycle to prevent scope misalignment.
- Clients receive technically accurate explanations of solution decisions, implementation approaches, and expected outcomes in language appropriate to their technical level.
- New client audits and onboarding are delivered to agreed quality and timeline standards, establishing a sound technical baseline for ongoing service delivery.
- Effective working relationships are maintained with Architects, SMEs, Operations teams, and vendors to ensure appropriate architecture, strategy, and coordination across all deliverables.

Documentation Handover

- All project documentation — including detailed designs, SoWs, as‑built records, and operational runbooks — is completed to Infotrust's standards before project closure.
- Knowledge transfer to service delivery and operations teams is systematic and complete, enabling lower‑tier resolution of environment‑specific issues without specialist re‑engagement.
- Documentation standards are maintained consistently across all client engagements, supporting audit readiness and contractual compliance.

Personal Performance & Professional Standards

- Maintain and grow specialist technical capability relevant to supported platforms through continuous learning and practical application.
- Personal Goals & Objectives are achieved as defined in the Staff Enablement Model.
- Continuous Service Improvement initiatives are led that deliver measurable operational improvements.
- Company values are demonstrated thro

📌 Senior Solution Specialist (Sydney)
🏢 Infotrust (AU)
📍 Sydney