Manager, Communities and Transport Services

Lead programs that foster inclusion and address loneliness across communities Prospect to strengthen existing programs and develop new programs Senior role reporting to CEO Dynamic NFP role with great community reputation

We are Volunteering Gold Coast:

Volunteering Gold Coast (VGC) strengthens communities by helping people participate, connect and contribute. Our services bring together volunteering, community connection and transport to reduce loneliness and social isolation, build meaningful relationships and help people remain active in the communities in which they live.

About the role

The Manager, Communities and Transport Services provides strategic and operational leadership across Volunteering Gold Coast's community transport, social connection and volunteer engagement services. Reporting to the CEO, this role is responsible for delivering meaningful social outcomes by reducing isolation, increasing community participation and supporting people to live connected, independent lives. The position will lead the growth and sustainability of VGC's services through innovative program development, expansion of social connection initiatives, increased community impact through volunteering, technology-driven improvements and the exploration of new business and service opportunities that respond to changing community needs. You will be responsible for

In this role, you will lead Volunteering Gold Coast’s community transport and community services, ensuring they remain safe, reliable and accessible while helping people stay independent, connected and actively involved in their communities. You will have a strong focus on growing the reach, impact and sustainability of our services. This includes developing community transport,



social support and volunteer-led programs, as well as identifying new opportunities through Support at Home and other emerging service models. At the heart of this work is a simple goal: helping people build meaningful connections, reduce social isolation and participate more fully in community life. You will champion innovation and continuous improvement across the portfolio, using technology, data and evidence to improve the customer experience, strengthen service quality and make the way we work simpler and more effective. You will also grow volunteering across our programs, creating opportunities for people to contribute, build confidence and find a greater sense of purpose and connection. Working closely with government, community organisations, funders and other partners, you will build relationships that create new opportunities and extend our community impact. You will also take responsibility for service performance, budgets, contracts, compliance and risk, while leading a diverse team of employees and volunteers who care deeply about the communities they serve. About you

You are an experienced and energetic leader who enjoys turning good ideas into practical outcomes. You understand that community services are not simply about delivering activities
- they are about helping people build the skills, confidence, connections and opportunities they need to live well and participate in their community.



You will be passionate

about the role
volunteering can play in building stronger communities and creating pathways for people to participate and contribute. You will understand how services can support people under 65 to build meaningful connections and, where appropriate, move towards employment, education, training or other personal goals. You will also understand the importance of helping older people remain active, independent and connected, and the role that accessible community transport and social support can play in making that possible. Most importantly, you will be comfortable leading change. You will bring curiosity, sound judgement and a willingness to challenge the way things have always been done, using technology, data, co-design and continuous improvement to build services that are ready for the future. Selection Criteria

Operations Excellence

You will bring a strong outcomes-focused approach to service delivery, with the ability to translate community needs into practical, responsive and sustainable services. Your focus will be on what changes for people as a result of our work
- greater participation, stronger social connections, improved wellbeing and a greater sense of belonging
- rather than simply how much activity we deliver. You will use service data, community insights, customer and stakeholder feedback and emerging trends to understand changing needs and identify opportunities for improvement or growth. You will establish meaningful measures of success and use them to demonstrate impact, identify service gaps and guide future investment and program development. Continuous improvement will be part of how you lead. You will regularly review se

📌 Manager, Communities and Transport Services (Gold Coast)
🏢 Volunteering Gold Coast
📍 Gold Coast