Signature Glass is a leading provider of high-quality glass and glazing solutions in the Townsville region. We specialise in delivering exceptional service to both residential and commercial clients, with a commitment to quality craftsmanship, reliability and customer satisfaction. Our team is dedicated to maintaining industry excellence and building long-term relationships with our customers. We pride ourselves on our professional approach, innovative solutions and a workplace culture that values teamwork and continuous improvement.
About the role We are seeking an experienced
Operations Manager
to join Signature Glass on a
full time basis
in our Townsville, QLD office. This is a strategic role that will oversee the day-to-day operations of our business, ensuring efficient workflows, quality delivery and team performance. As Operations Manager, you will be responsible for coordinating all operational activities, managing resources, and driving continuous improvement initiatives to support our growth objectives. This role is integral to the success of our organisation and will report directly to senior management.
Key responsibilities
Oversee daily operational activities including scheduling, inventory management and resource allocation
Manage and supervise operational staff, including recruitment, training, performance management and team development
Ensure projects and tasks are completed on time, within budget and to the required quality standards
Monitor operational efficiency and identify opportunities for process improvement and cost savings
Coordinate with sales, administration and technical teams to ensure seamless service delivery
Maintain health and safety compliance across all operational areas and ensure staff adherence to safety protocols
Manage vendor relationships and procurement processes to maintain quality materials and services
Prepare operational reports and provide performance metrics to senior management
Respond to customer concerns and ensure service quality standards are consistently met
Implement and maintain systems and procedures that support operational excellence
What we're looking for
Proven experience in an operations management or similar supervisory role, preferably within the trades, manufacturing, or service delivery sectors
Strong organisational and time management skills with the ability to manage multiple priorities and deadlines
Excellent leadership abilities with experience managing and motivating diverse teams
Solid understanding of health and safety regulations and a commitment to maintaining a safe work environment
Proficiency with computer systems and operational management software; experience with scheduling and inventory systems is advantageous
Strong communication skills and the ability to liaise effectively with staff, management and clients
Problem-solving mindset with the ability to identify inefficiencies and implement practical solutions
Knowledge of the glass, glazing or construction industries is highly desirable
Demonstrated ability to analyse performance data and drive operational improvements
A valid driver's licence and willingness to travel as required
What we offer
Competitive salary package commensurate with experience
Full-time permanent employment providing job security and stability
Opportunities for professional development and career progression within the organisation
A supportive and team-oriented working environment with a team-focused culture
Exposure to industry best practices and continuous improvement initiatives
Access to modern facilities and equipment in our Townsville location
A role where your contributions directly impact the success and growth of the business