SUMMARY OF ROLE The Client Services team at 1000heads is the engine that keeps all of our accounts powered. Our business is understanding what our clients need and delivering the solutions to help them get there. We do this via our extensive knowledge of sectors and business drivers, a potent blend of strategic and creative thinking, and exceptional organisation and project management skills.

To be part of the Client Services team at 1000heads you must be a passionate, details-loving, communications expert, driven by the need to make things work.

As an Account Executive, you will support our client services, community and relationships teams to deliver world class digital, social and experiential campaigns.

This is a versatile role: you will be involved in client meetings, briefings, research, brainstorms, campaign execution and reporting. Outside of any day to day accounts, you will also work on new business and projects, advise on the changing landscape and contribute to industry and social trend updates.

You must be enthusiastic, solution-oriented, with robust interpersonal and organizational skills. Playing equally significant internal and external roles, the successful candidate will join as an integral member of this high-profile team and will balance priorities cross-department to deliver high quality work.

RESPONSIBILITIES

Assists and supports the operations of client accounts on a day-to-day basis, working alongside internal teams

Demonstrates a thoughtful understanding of the client’s business, customers, brand, and challenges

Aids in the development and project management of campaign and briefings

Assists in account administration duties such as scheduling meetings, chasing assets,



following up on client comms, stakeholder coordination, event development etc.

Attends and moderates meetings, preparing and/or bringing necessary status documents and providing comprehensive recap and next steps to the internal team via our internal tool, ClickUp

Building client relationships; listen to and understand individual client requirements and consistently meeting if not exceeding their expectations

Confidence to talk in both client meetings and internal planning meetings, demonstrating an understanding of the industry and the client brand

Ability to be thorough and create detailed briefs for internal teams, as well as ask the right questions and extract all relevant information from client briefs

Fosters a positive relationship with key team members at all levels of the client organisation

Works cross-functionally with all departments, including Relationships, Community Management, Strategy, Creative and Insights

Stays up-to-date on industry trends, business opportunities, and best practices

Able to work independently and effectively manage up to the Group Account Director

Identifying new business and campaign opportunities within client portfolio

KEY SKILLS

An understanding of social media and its impact on brands

Excellent written and verbal communication skills

An eye for creative content:



both written and visual

The ability to think:

Creatively (capable of thinking differently and disruptively)

Strategically (able to analyse situations and see the big picture)

Intelligently (critical thinker that identifies gaps and fills them)

Excellent organisational management, time management & team management skills

The ability to work under pressure and on multiple projects whilst keeping an eye on the finer details

Proficiency in using a wide variety of social platforms and tools

Your first priority will be to do your job to the best of your abilities. Your second priority will be to help those around you to do their job to the best of their abilities.

QUALIFICATIONS

Agency experience ideally with social media and/or influencer experience

Account management or project management experience; strong advantage if you have a background in account management within the social and/or influencer space

Strong written, verbal communication, and presentation skills

Strong advantage if you have experience building social communities and/or community management

This is a hybrid role, with 3 days per week in office required. You must reside in one of our office locations: Sydney, or Melbourne

1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bea

📌 Sydney Account Executive SUMMARY OF ROLE (Port Phillip City)
🏢 1000heads Group
📍 Port Phillip City