Proactive and professional, we are looking for a *Customer Service and Sales Support Supervisor* who will play a pivotal role in supporting the sales process and enhancing the customer experience across the *OE customer portfolio.* A natural leader with a common-sense approach, you are passionate about building a strong, customer-focused team that keeps raising the standards in delivering excellent customer service. Highly visible and influential across our business, you understand that *managing customer relationships and internal stakeholders is paramount,* not just a peripheral task but a central component that will drive successful outcomes for the team, business and customers but also creates an environment where *challenges are met with solutions.* Working closely with teams cross-functionally across Australia and NZ, you will utilise your solid understanding of the manufacturing process, organisational skills and technical expertise, to drive improvements and efficiencies that support business strategy.
- *People Management*
- actively manage, coach and lead the customer service team to deliver quality customer experience and achieve KPI’s and business strategy objectives
- *Customer Care/Support* – provide font-line support and continually develop knowledge of products, price lists and services
- *Operational efficiency* – identify and implement procedures that improve operational efficiency and support service expectations Your proven ability to foster a positive and safe working environment will ensure a seamless customer and team experience.



What we are looking for You take pride in providing a great customer experience and recognise the value in developing solid relationships. Approachable and hands-on you understand the intricacies of building process, and having the team play a part in moving the business and customers forward. What will you bring?
- Demonstrated background in a similar customer/sales support manager role with Automotive Aftermarket Retail advantageous
- Working knowledge of OE automotive or spare parts industry
- Solid leadership abilities with a track record of developing, building and mentoring a team along with working on multiple projects
- Demonstrated aptitude to understand and convey technical information in a simple manner
- Proficient in MS Office suite (Word/Excel), working knowledge of Pronto would be advantageous
- Customer-centric with a solution focus approach
- Natural curiosity, a sense of humour, and a proactive approach What’s in it for you?
- Work with an industry leader and subsidiary of ASX listed Amotiv Limited, one of Australia’s leading conglomerates of automotive aftermarket product brands
- Competitive salary and employee benefits including staff discounts, paid parental leave
- Progressive training opportunities, structured leadership & development programs
- A chance to work across a group of businesses that are at the forefront of their industry and technology
- Open and collaborative culture and management style with strong team environment
- A people first culture with a focus on wellness

📌 Customer Service Supervisor (Keysborough)
🏢 AutoPacific Group
📍 Keysborough