Customer & Business Administration Coordinator Kakadu Blue – Darwin, NT Permanent Part-Time | 22.5–30 hours per week | From $29.45 per hour + super About Kakadu Blue Kakadu Blue is a locally owned Darwin business and the sole producer of Australian Blue Cypress essential oil. From harvesting and distillation through to product development, manufacturing and bottling, our products are produced locally at our Darwin facility. Our small team works across Australian Blue Cypress essential oils, cosmetics and wellness products, as well as handcrafted timber and other products made using Australian materials. We are looking for a Customer & Business Administration Coordinator to take ownership of the day-to-day customer service and administrative side of the business and help keep things organised as we continue to grow.

About the role
This is a varied position suited to someone who is organised, confident working independently and comfortable being part of a small business where no two days are exactly the same. You will be responsible for keeping customer and business administration running smoothly, including responding to enquiries, managing orders and records, supporting wholesale customers and helping improve administrative systems and processes. There is also an existing backlog of administrative work, so additional hours may be available for someone interested in taking on more during the initial catch-up period.

Key responsibilities
- Manage customer enquiries by email and phone
- Provide friendly and professional customer service
- Manage and follow up wholesale customer enquiries and orders
- Maintain customer, supplier and business records
- General data entry, filing and document management
- Prepare and maintain administrative documents and spreadsheets
- Assist with invoicing,



order administration and other routine business paperwork
- Coordinate information between customers and the production team
- Keep administrative tasks organised and followed through to completion
- Identify opportunities to simplify and improve administrative processes
- Assist with other general business administration as required About you We are looking for someone who is:
- Organised, reliable and able to manage their own workload
- Comfortable taking ownership of tasks rather than needing constant direction
- A clear and professional communicator
- Confident using computers, email and common office software
- Accurate and attentive to detail
- Comfortable learning new systems and processes
- Able to prioritise when several things need attention
- Friendly and helpful when dealing with customers
- Willing to work collaboratively within a small team Previous experience in administration, customer service, office coordination or a similar role would be highly regarded. Experience with small business, wholesale, e-commerce or Shopify is useful but not essential. Training can be provided. Hours and location This is a permanent part-time position of approximately 22.5–30 hours per week, generally across 3–4 days. The role is primarily based at our Darwin facility, as regular interaction with the rest of the team is an important part of the position.



Some work-from-home flexibility may be available once you are established in the role. We are open to discussing the arrangement of days and hours with the successful applicant.

What we offer
- From $29.45 per hour + super
- Permanent part-time employment
- 22.5–30 hours per week with some flexibility
- Work-from-home flexibility where appropriate
- Employee discount on Kakadu Blue products
- Free drinks at work
- Professional development assistance — we actively support employees who want to develop relevant skills and are willing to invest in training and professional growth
- A diverse role with the opportunity to take genuine ownership of an important part of the business
- Work with a small, locally owned Darwin manufacturer producing a unique Australian product Work

location:
Primarily in person – Darwin, NT. At Kakadu Blue, we celebrate diversity and the different strengths, perspectives and ways of thinking. We are a neurodiverse and disability-inclusive workplace. We welcome applications from neurodivergent people, people with disability, members of the LGBTQIA+ community and people of all backgrounds. We are happy to discuss reasonable adjustments or flexibility to help you work at your best. Pay: From $29.45 per hour Expected hours: 22.5 – 30.0 per week

Benefits:
- Employee discount
- Free drinks
- Professional development assistance
- Work from home Application Question(s):
- Are you available to work 22.5–30 hours per week across 3–4 days, primarily in person at our Darwin workplace?
- Please briefly describe how you organise and prioritise your work when you have multiple tasks requiring your attention. Work

Location:
In person

📌 Customer & Business Administration Coordinator (Pinelands)
🏢 Kakadu Blue
📍 Pinelands