The Opportunity Lead, coach and inspire a passionate team in MEGT’s Apprenticeship Connect Provider (ACP) Division — Australia’s largest single provider.

Based in

Southport and reporting to the

Manager – Assessment Services , you’ll lead a team of Assessment Services Consultants, driving performance, consistency and exceptional customer service for apprentices and employers.

You’ll also oversee reporting and documentation requirements and build strong relationships with internal and external stakeholders to support quality assessment services.

Guided by MEGT’s Purpose and Values, this is an opportunity to make a meaningful impact by supporting businesses, communities and apprentices to create employment solutions that change lives for the better.

Please note: This position is a fixed-term parental leave contract until October 2027.

Key Responsibilities: This role is deal for someone who is ready to take the next step and bring their savvy leadership skills, a passion for customer service and the ability to drive efficiency and performance through trailblazing team management including

Outstanding leadership and people management skills, with a desire to engage and empower others

Experience in establishing an understanding of team member workloads, with the ability to reallocate, delegate and / or prioritise accordingly to meet divisional and organisational objectives and deadlines

Proven experience in identifying skills & knowledge gaps of team members, and actively supporting and empowering team members to increase capabilities by providing resources and training when required

Strong understanding of the Australian Apprenticeship Support Services Program and Vocational Education and Training (VET) sector including current trends and change factors impacting the apprenticeship sector will be highly regarded

About you You will be an enthusiastic,



self-motivated professional who enjoys working independently and building trusted relationship within the community. You will bring:

Experience in account management, business development, or similar

Strong customer service, communication, and administration skills

A professional, customer-focused approach with strong organisation skills

A results-oriented mindset balanced with integrity and empathy

Knowledge of the VET sector or Australian Apprenticeships (highly regarded)

A current driver’s licence and ability to travel

Find your ME at MEGT At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982

We’re proud to be certified Great Place to Work

several years in a row and

Great Place to Work for Women 2025

–and we live it every day. We support work-life balance and offer great benefits to help you thrive:

Hybrid & flexible working options

Fully maintained company car

14 weeks paid parental leaveafter 6 months

$500 My Benefits voucherreferral bonus

3 paid Christmas close-down days

Buy or cash out extra annual leave+ 17.5% leave loading

Pro-rata long service leave after 7 years

Salary packaging available (non-PBI)

Career development & study support

Travel, retail, entertainment and health insurance discounts

Employee Assistance Program (includes Nurse on Call)

The MEGT Commitment At MEGT, people are at the heart of everything we do. Our values— United, Savvy, Trailblazers, and Thrive —guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.

📌 Customer Services Manager (Gold Coast)
🏢 MEGT
📍 Gold Coast