About the role
A medical reception role focused on patient care and administrative support during evening hours in a clinic environment.

Key responsibilities

- Greet and assist patients in a friendly and qualified manner
- Manage appointments, phone calls, patient enquiries and check-ins
- Process payments, Medicare claims and other administrative tasks
- Maintain accurate patient information and confidentiality
- Liaise with doctors, nurses and other healthcare providers
- Manage the reception area and ensure the clinic remains organized during evening hours
- Complete end-of-day/evening closing and handover duties as required About you
- Excellent customer service and communication skills
- Professional, respectful and calm manner,



particularly when dealing with difficult situations
- Ability to work independently during evening shifts
- Strong attention to detail and ability to multitask in a busy medical environment
- Reliable, punctual and willing to work evenings, with occasional weekends if required
- Strict commitment to patient privacy and confidentiality
- Previous medical reception or medical administration experience preferred
- Experience with Best Practice and HotDoc is highly desirable
- Understanding of Medicare and general medical practice procedures
- Excellent computer and telephone skills

📌 Medical Receptinist (Bacchus Marsh)
🏢 Graham Street Medical Centre
📍 Bacchus Marsh