ProTech IT Solutions Unit 1, 80-82 Rebecca Drive, Ravenhall Vic 3023 Full time: Yes (38hrs per week)

Salary:
From AUD $85,000 plus super Full

Job description
The Position:
• Administer and maintain Microsoft 365 environments, including user accounts, email services, security configurations, and related cloud services.
• Manage and maintain Windows, macOS, Android, and iOS endpoints, including system configuration, monitoring, patch management, and troubleshooting.
• Monitor and maintain IT infrastructure across client environments, including servers, workstations, network devices, storage systems, and associated services.
• Configure, maintain, and troubleshoot network infrastructure, including UniFi and DrayTek routers, switches, wireless access points, and Synology NAS systems.
• Implement and maintain endpoint monitoring, remote management, patching, and system maintenance using Remote Monitoring and Management (RMM) platforms.
• Manage and maintain business telephony systems, including 3CX, ensuring system availability, configuration, and troubleshooting.
• Implement and maintain cybersecurity controls in line with the ACSC Essential Eight framework and applicable security requirements.
• Support the alignment of IT systems and security controls with relevant education-sector frameworks, including VPDSF/VPDSS requirements, and maintain appropriate technical documentation.
• Monitor system performance, identify potential infrastructure and security issues, and implement appropriate corrective and preventative measures.
• Provide advanced technical support for complex hardware, software, operating system,



networking, Microsoft 365, and infrastructure-related issues.
• Maintain accurate technical documentation, system configurations, asset information, and records to support effective administration and ongoing maintenance of IT environments.
• Utilise PSA and RMM platforms to manage system administration activities, monitor service performance, track incidents, and ensure timely resolution of technical issues.
• Evaluate and implement appropriate IT automation and AI-enabled tools to improve system monitoring, troubleshooting, operational efficiency, and service delivery. Skills/Requirements< /solid>:
• Relevant qualification in Information Technology, Computer Science, Systems Administration, or a related field, with demonstrated experience in systems administration.
• Strong knowledge of Microsoft 365, Windows/macOS environments, endpoint management, patching, monitoring, and troubleshooting.
• Experience managing IT infrastructure, including networks, routers, switches, wireless systems, NAS/storage, and business telephony.
• Knowledge of cybersecurity principles, including implementation of ACSC Essential Eight controls and maintaining appropriate security documentation.
• Strong analytical, troubleshooting, communication, and organisational skills, with the ability to manage multiple technical issues independently and effectively.

How to apply
Pay: From AUD $85,000 plus super Work

Location:
Unit 1, 80-82 Rebecca Drive, Ravenhall Vic 3023 Apply now by sending your resume to [email protected]

Job Type
s: Full-time
• Work

Location:
In person

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