About the Opportunity Hays Technology is partnering with a well-established organisation based in Malaga to recruit an experienced Level 2 IT Support Technician for an initial 8-week contract to provide leave coverage. This is a hands-on support role suited to someone who enjoys working directly with users, resolving technical issues, and delivering excellent customer service in a quick-paced environment. You'll be supporting a diverse user base across a broad range of technologies and systems.

Key Responsibilities
- Provide Level 2 desktop and end-user support both on-site and remotely
- Troubleshoot and resolve hardware, software, and connectivity issues
- Manage incidents, service requests, and escalations through the IT service management process
- Perform user administration, asset management, and software deployment
- Configure and support laptops, desktops, mobile devices, and peripherals
- Collaborate with internal support teams, vendors,



and stakeholders across multiple regions
- Assist with project initiatives and technology rollouts
- Support disaster recovery activities when required

What you'll need
to succeed
- Previous experience in a Level 2 IT Support or Desktop Support role
- Strong knowledge of Microsoft 365, Active Directory, and Windows environments
- Experience with Intune, endpoint management, and device administration
- Excellent troubleshooting and problem-solving skills
- Excellent written and verbal communication skills
- Should be available to start within a week's time. What you'll get in return Immediate start available 8-week contract providing leave coverage Convenient Malaga location Opportunity to join a supportive and collaborative IT team Exposure to enterprise technologies and environments Competitive hourly rates

📌 Information Technology Support Officer (Perth)
🏢 Hays
📍 Perth