About the role
Physiotots is a busy paediatric Physiotherapy and Occupational Therapy practice. You will be the first person families speak to, so being warm and helpful is just as important as being efficient and organised. Your role will include managing the everyday administration of the practice and helping clinicians and families with the things they need throughout the day.

Key responsibilities

- Answering phone calls, emails and family enquiries
- Managing bookings, appointment changes and clinician caseloads
- Using Cliniko for practice and client administration
- Managing invoicing, payments and accounts through Xero
- Following up outstanding accounts
- Managing incoming and outgoing correspondence
- Keeping client and practice records accurate and organised
- Coordinating room use and bookings
- Keeping forms, documents and administrative systems up to date
- Supporting Physiotherapists and Occupational Therapists with day-to-day administration About you
- Previous experience using Xero (essential)
- Strong administration and organisational skills
- Good written and verbal communication
- Confidence speaking with families and professionals
- Good attention to detail




- The ability to prioritise and work independently
- Confidence using different computer systems
- An understanding of confidentiality and skilled boundaries
- Experience with Cliniko (bonus)
- Previous experience in allied health, healthcare or disability (helpful) About Physiotots We work with children and young people across Physiotherapy and Occupational Therapy, supporting families in our clinic as well as in schools, the community, hydrotherapy and group programs. We are a busy, friendly team and we care about doing things well. Our motto is 'Its the little things that matter most'. Our administration team is a big part of that. We don’t expect someone to know everything from day one. What matters to us is finding someone who is dependable, organised, willing to learn and comfortable taking responsibility for their role. If this sounds like you, we would love to hear from you. Please send us your resume and a short cover letter telling us a little about yourself, your administration experience and, importantly, your experience using Xero.

📌 Practice Administration Coordinator Paediatric Allied Health (Cranbourne West)
🏢 Physiotots
📍 Cranbourne West