Due to the substantial growth in the business and industry as a whole, we are currently seeking to employ an IT System Analyst to analyse and evaluate ICT processes and systems and provide recommendations for improvement. Key duties include but not limited to:
- Business Requirements & Analysis: Collaborate with our teams and the primary IT vendor (Meta 61) to evaluate business structures, conduct requirements workshops, draft functional specifications and align workflows between customer platforms and backend CRM/IT systems
- User Account Management: Maintain IT security and manage account lifestyles for Powerlink staff, external venders and outsourced partners
- Incident and Request Management: Handle Level 1&2 work by logging, prioritising, investigating, resolving or escalating customer support requests
- Customer Communication: Liaise with internal and external customers to configure, test, and troubleshoot the desktop operating setting,



ensuring service continuity
- Service Desk Collaboration: Work with other Business IT units to support IT Projects and Tasks, ensuring efficient and cost-effective delivery
- Guidance and Training: Provide guidance and training to customer to empower effective use of Business IT equipment and systems Skills and Qualification required
- AQF bachelor’s degree in computing/IT or equivalent
- Minimum of 5 years of relevant experience
- Attention to detail
- Work independently and a team player
- Positive attitude This is a fulltime position with a salary range from $ 90,000-$ 100,000 p.a+ Super and opportunities to grow in your career. Please note that only successful candidates will be contacted for the next stage of
- the recruitment process.

📌 Information Technology System Analyst (Southern Sydney)
🏢 Greenultimate
📍 Southern Sydney