We are seeking an experienced and motivated Senior Collections Officer to join one of Australia’s leading personal loan providers. This role is a fantastic opportunity to take ownership of complex collections matters while supporting and mentoring the broader credit team within a fast-growing financial technology company (‘FinTech’) that offers substantial personal and professional development opportunities. Handy Finance (Formerly known as OurMoneyMarket) is a leading fintech with a mission to Make Money Simple, and we are proud to be featured in the AFR Fast 100 List 2024, alongside numerous industry awards from Canstar, Finder & RateCity. What you’ll do
• Manage and resolve escalated and complex collections cases with professionalism and empathy.
• Lead case management of long-dated and high-risk collections matters.
• Oversee and review daily arrears reporting and trend analysis, providing actionable insights to Credit & Operations teams.
• Engage with customers and related parties through inbound and outbound calls to negotiate tailored repayment solutions.
• Prepare reporting and recommendations for internal and external stakeholders, including legal escalation where required.
• Contribute to continuous improvement initiatives across the collections process. What you’ll bring
• Proven experience in collections, credit or financial services, ideally in a senior or complex case-handling role.
• Strong negotiation and conflict resolution skills, with a customer-first mindset.
• High emotional intelligence with an exemplary phone manner.
• Strong analytical and reporting skills, with attention to detail.
• A sound understanding of collections legislation and litigation processes.
• A cooperative, hands-on attitude — a true team player. What we’ll offer
• A fast-growing business disrupting traditional consumer finance.
• A high-performing credit team with market-leading loss performance.
• The opportunity to step into a leadership position within a scale-up environment.
• Full-time position, competitive remuneration, and career progression pathways.
• Based in the Adelaide CBD with a fantastic workplace culture. If you are ready to take the next step in your collections career and want to make a real impact in a high-growth fintech, we’d love to hear from you. Join us at Handy Finance and help us Make Money Simple