About Brokerage & Co Brokerage & Co is a well-established mortgage brokerage known for a client-first approach, deep market expertise and a strong professional network. We deliver exceptional outcomes for our clients and a high-performance, collaborative culture for our people. We're entering our next phase of high growth. As we scale, the quality and consistency of our credit advice is what will set us apart. The role This is a newly created role at the centre of that growth. You'll own the lending strategy for our most complex, high-value and sensitive clients, and build the platform (the policies, processes, resources and tools) that shapes how the whole business advises and structures lending as it scales. This isn't a purely internal or management role. You'll remain a practising expert: taking direct carriage of complex files from assessment to settlement, guiding clients through their most nuanced lending decisions, and coaching our Credit Assessors and Brokers so every client receives the same standard of strategic, well-structured advice. You'll be measured by client outcomes and first-time-right submissions, not by how many files you oversee.

What you'll do
Complex deals and client strategy
- Act as the senior point of contact for our most complex, high-value or sensitive clients, shaping their lending strategy from initial assessment to settlement
- Structure difficult scenarios, including unusual structures, sensitive client circumstances and significant judgement calls
- Take direct carriage of complex files through to lender submission and settlement
- Bring discretion to scenarios where client circumstances, reputation or lender relationships need careful handling Client communication
- Keep clients informed at key milestones and manage expectations on complex or longer-running files
- Translate complex credit and policy detail into explicit, confidence-building guidance clients can act on




- Partner with Brokers so clients get consistent messaging and a seamless experience Coaching and capability
- Develop Credit Assessors' ability to analyse, structure and solve increasingly complex scenarios independently
- Strengthen Brokers' understanding of lender policy, servicing and credit fundamentals
- Coach after declines, escalations, excessive lender conditions and difficult applications
- Run regular credit training using real scenarios and case studies
- Translate lender policy changes into practical lending opportunities for the team Building the mortgage strategy platform
- Lead the design and build of the policies, processes, tools and resources behind how we advise and structure lending
- Develop internal credit resources, scenario guides and best-practice processes
- Establish scalable credit standards as client volume and complexity grow
- Partner with our Chief Operating Officer on the technology behind credit assessment and workflow Quality and escalation
- Be the escalation point for difficult credit scenarios, while building the team's ability to solve them independently next time
- Review complex files before, during and after submission
- Identify recurring errors, knowledge gaps and process issues, and use trends in declines and outcomes to set coaching priorities
- Reduce unnecessary back-and-forth between Brokers and Credit Assessors What success looks like in year one




- Our most complex clients have a trusted senior specialist guiding them from assessment to settlement
- Measurably higher first-time-right submissions, with fewer declines and excessive lender conditions
- A mortgage strategy platform (credit standards, scenario guides and processes) in active use across the team
- Credit Assessors independently resolving scenarios that previously needed escalation About you
- 7+ years in credit assessment, credit management or client-facing lending strategy within mortgage broking or financial services
- A track record structuring and resolving complex residential lending scenarios across multiple lenders, with direct client engagement
- Experience coaching, training or leading credit or lending staff, and lifting team capability
- Experience building or scaling credit policy, processes or resources in a broking or lending business
- Deep working knowledge of lender policy, servicing calculators and Australia's residential lending regulatory environment
- A calm, clear communicator who can explain complex credit outcomes in plain, reassuring terms
- Data-driven, able to turn patterns in errors, declines and outcomes into targeted coaching and process improvements
- High personal integrity and a strong commitment to responsible lending and compliant credit practice
- Relevant industry licences and accreditations, or eligibility to obtain them Nice to have
- Tertiary qualifications in finance, business or a related discipline
- Experience shaping the technology and tools behind credit workflow

What we offer
- $500k+ on-target earnings: $180–250k base + super, plus a short-term incentive (STI) and employee share options (ESOP)
- A newly created senior role with genuine ownership of credit strategy and the platform behind it
- A seat at the centre of the business's next phase of growth
- A high-performance, collaborative team

📌 Director of Credit Strategy (Australia)
🏢 Brokerage
📍 Australia