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About us
– Australian Reinsurance Pool Corporation (ARPC) ARPC’s purpose as a public financial corporation is to make a meaningful difference to Australian communities by providing sustainable and effective reinsurance for terrorism and cyclone events. Our vision is to support insurers to deliver affordable terrorism and cyclone insurance in Australia. At ARPC, our values of Integrity, Respect, Service, and Wellbeing shape our behaviour, purpose, and delivery of outcomes. Opportunity to be involved This is a six (6) month maximum-term contract parental leave cover opportunity for an experienced Senior Reinsurance Claims Officer. Reporting to the Director of Claims Assessment & Audit, you will support ARPC’s Claims Assessment, Audit and Fraud function by delivering high-quality reinsurance claims services, maintaining solid insurer customer relationships and contributing to claims audit and fraud activities. Role responsibilities Claims administration:
• Apply ARPC’s claims policies, procedures and service standards
• Receive, validate and process reinsurance claims in accordance with guidelines
• Maintain accurate data within ARPC’s claims management and reporting systems
• Escalate ambiguous or unusual matters where required
• Ensure claims are managed within agreed service levels
• Identify potential fraud and escalate appropriately
• Maintain complete records and prepare claims activity reports
• Identify and contribute to claims process improvements.



Senior Claims Officer–specific activities:
• Support the delivery of the Claims Audit and Review program.
• Identify risks, inefficiencies or non‑compliance and recommend improvements. Risk Capability:
• Contribute to embedding effective risk management practices, supporting a culture of openness, accountability and continuous improvement Other:
• Support onboarding for insurer customers and deliver high‑quality customer service
• Role model ARPC’s Values, Code of Conduct and Capability Framework
• Maintain contemporary knowledge of insurance and reinsurance trends Candidate Attributes Qualifications Tertiary qualification – desired Experience
• Minimum 3 years’ experience in claims administration within the insurance industry – Mandatory
• Exposure to reinsurance & general insurance – Desirable Technical capabilities
• Strong understanding of insurance/reinsurance and general claims processes
• Sound analytical skills and commercial judgement
• Strong written and verbal communication skills
• Proficiency in Word, PowerPoint and Excel
• High attention to detail, with the ability to work independently and within a team
• Ability to build strong stakeholder relationships with a customer‑service focus Note The role is based in Sydney CBD, and you must be an Australian citizen and be able to obtain the Australian Government's baseline security clearance successfully. Ready to apply? If you’re ready to bring your expertise to a role with purpose, we’d love to hear from you. Please apply through LinkedIn. Applications close Friday 16th October 2026.

📌 Senior Reinsurance Claims Officer (Sydney)
🏢 Australian Reinsurance Pool
📍 Sydney