Who We Are At Contour, we’re reshaping education, one student at a time. Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential. Since 2020, over 15,000+ students have trusted Contour to guide their academic journey, and we’ve grown to over 500+ team members. We’ve produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia. Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning. Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:
• Contour

Education:
Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
• Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students.
• Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage. This is Contour. Built by students, for students. What You Will Do Leadership
• Campus Ownership
- Full accountability for the campus being safe, well-organised, and elite-experience-ready every day.




• Team Leadership & Development
- Lead, coach, and develop the Service Team into high-performing operators.
• Campus Representation
- Champion the campus within Contour, escalating issues and upholding brand standards.
• Crisis & Issue Management
- Lead confidently through disruption, resolving issues quickly while protecting the student experience. Operations
• Operational Excellence
- Oversee core campus processes (opening/closing, class readiness, reschedules, attendance, inventory, phone/email/text service) with disciplined, flawless execution.
• Tutor Enablement
- Build trusted tutor relationships, keeping classrooms, resources, and tech fully prepared. Experience
• Experience Stewardship
- Safeguard the full student and parent journey, from first trial to the hundredth class, ensuring every touchpoint is seamless and delightful.
• Walk-In & Student Support Oversight
- Ensure clear, empathetic, accurate support for walk-ins and students/parents, building trust and confidence.
• Trial Experience & Conversion
- Own the trial experience end-to-end, from trial pack prep to delivery, maximising conversion. Improvement
• Workflow & Process Improvement
- Identify gaps and embed solutions that lift campus efficiency and student experience.
• Standards & Quality Assurance
- Audit operations, experience touchpoints, and team performance for uncompromising adherence to Contour standards. What You Will Bring




• Relevant Experience – Prior customer service leadership experience (education, operations, retail, hospitality etc.)
• Team Leadership – Guides, supports, and develops service team.
• On-Campus Commitment – Ready to be present on-site full-time, leading from the floor every day, with availability across weeknights and weekends when classes run.
• Communication – Clear, empathetic, and professional with students, families & team members.
• Operational Discipline – Keeps systems, processes, and standards on track.
• Problem Solving – Handles issues calmly and decisively.
• Continuous Improvement – Always finding ways to work smarter and deliver better.
• Energy & Presence – Brings positivity and sets the tone on campus.
• Accountability – Owns outcomes and drives campus excellence.
• Long-Term Mindset – Willing to grow with the team and brand.
• Student & Customer Focus – Genuinely motivated to create positive experiences for students, parents, and staff. Why You Will Love It
• The opportunity to own your campus and deliver the Contour standards of excellence
• Autonomy and trust, your ideas and improvements will be heard and implemented
• Close collaboration with senior leaders in a non-corporate, high-impact environment
• Deeply meaningful work, supporting students and families through important moments
• Opportunity for career development to progress as the organisation grows
• Market-competitive salary of $75,000 to $85,000 AUD + super, extra leave, EAP access, and lifestyle perks

How to Apply
If you've led a team before and know what it takes to make every customer interaction feel personal, we'd love to hear from you. Application Process
• Submit your application
• Shortlisted candidates will complete a video interview and behavioural assessment
• Attend an in-person interview

📌 Store Manager (Melbourne)
🏢 Contour Education
📍 Melbourne