Trident offers everything you need for a rewarding and stable career: work that challenges you, teams that inspire you, training that develops you.
We respect and care for all our team members and are an equal-opportunity employer. We aim to build teams that are respectful of each other, that support and care for each other, and that share advice and knowledge to nurture a positive work environment that you truly love coming to each day.
Today we employ over 2500 professionals who provide security, cleaning and specialist property services across 50+ commercial and retail sites, parklands and airports throughout Australia.
We are proud of our people, who have the expertise and knowledge to provide professional services and skills, keeping people and property safe. Security Officer | Townsville Shopping Centre We are currently seeking motivated Retail Security Officers to join our team in a full-time rotating role. Trident is offering a $2,000 retention bonus payable after successful completion of probation period. Roster:
• Monday & Tuesday: 8:30am
- 8:30pm
• Wednesday & Thursday: 8:30pm
- 8:30am
• Four days off, rotating through an 8 week cycle
• Weekend work required As a Trident Security Officer, you will be responsible for providing a safe, welcoming environment while maintaining a robust security presence on-site. We are looking for individuals who are passionate about customer service, quick-thinking, and ready to be part of a professional and supportive team. Your responsibilities will include:
• Providing high-quality customer service and front-line support
• Identifying and resolving potential risks and issues proactively
• Responding to all medical and security incidents




• Accurately reporting and recording incidents during your shift
• Responding to emergencies in line with site protocols
• Building professional relationships with emergency services
• Using conflict resolution and de-escalation techniques effectively To be successful in this role, you will need:
• A current QLD Security License with valid Crowd Control function
• Valid First Aid and CPR certificates
• Strong written and verbal communication skills
• A customer-first attitude with strong interpersonal skills
• Flexibility to work within a rotating 24/7 roster
• High personal integrity and grooming standards
• Previous experience in regulated environments (desirable)

What we offer
• Full professional uniform provided
• Stable, long-term employment opportunities
• On-site training and ongoing professional development
• A supportive, inclusive team environment Trident Services Australia is a national leader in fully integrated service delivery, supporting retail centres and airports across Australia through comprehensive, client‑focused solutions. We are proud to provide high‑quality security services at Townsville Shopping Centre.
Trident is an equal opportunity employer that values diversity and inclusion. We encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, and people from all backgrounds. We acknowledge the Traditional Owners of the lands on which we live, work, and play. We recognise their connection to the land, waters, and culture, for they hold the memories, the traditions, and hopes of Aboriginal and Torres Strait Islander peoples across our great nation of Australia.

📌 Townsville Security Officer FT
🏢 Trident Services Australia
📍 Townsville