Key Responsibilities
• Maintain operational resilience, regulatory compliance, and business continuity for the AU & NZ Services Cluster Technology team, optimizing technical resources and operational models to support the franchise effectively.
• Provide critical technology support for the local Services business, ensuring seamless, high-availability operations across Payments, Liquidity, Trade, Investor Service, and Issuer Service by partnership with global technology teams.
• Embed directly within AU & NZ product and operations teams to provide direct technical support for core business functions
• Utilize specialized in-country technology expertise to manage, navigate, and align Citi platforms with industry-specific technology changes within the complex, evolving market infrastructure and local
• Apply local domain expertise to efficiently identify, address, and remediate region-specific risks, bottlenecks, and system dependencies in critical functions such as incident resolution, service delivery, and change management.
• Ensure high service availability, operational resilience, and meet specific requirements of local clients and stakeholders.
• Manage third-party technology vendors and outsourcing relationships to ensure strict compliance with company policies, local, and established service level agreements
• Govern the scheme change management pipeline ensuring all application and infrastructure changes impacting payment rails are thoroughly reviewed, risk-assessed, and submitted for formal scheme approval.




• Manage technical relationships and operational service oversight for clearing partner banks ensuring optimal connectivity and SLA compliance. Required Experience
• 2
- 5 years' experience within technology, payments, or infrastructure functions in banking or financial services.
• Understanding of Australian and New Zealand payments schemes and clearing arrangements.
• Strong understanding of payment processing, treasury services, receivables, payables, and trade finance platforms.
• Experience supporting business-critical applications in a highly regulated environment.
• Demonstrated experience in regulatory, industry, or scheme-driven technology initiatives.
• Proven track record managing production incidents, operational risk, and service resilience.
• Knowledge of technology governance, change management, risk frameworks, and operational resilience.
• Exceptional stakeholder management and communication skills across business, technology, operations, and executive audiences.
• Solid analytical, problem-solving, and decision-making capabilities.
• Demonstrated ability to manage multiple priorities and deliver results in complex, fast-paced environments Skills
• Banking Products: Payments, Liquidity Management, Trade,



Investor /Issuer Services
• Delivery Methodologies & Tools: Agile, JIRA, and SaaS platforms
• XML/JSON: ISO 20022 message definitions (pacs, pain, camt), SWIFT MT/MX mapping, and JSON/REST APIs.
• Production Support: L1/L2 incident resolution and log triage
• Regulatory Reporting: APRA (CPS 230/234), AUSTRAC (IFTI/TTR), and RBA/RBNZ requirements.
• Business Continuity and Disaster Recovery #LI-Hybrid #LI-RW2 -----------------------------------------------------
- Job Family Group: Technology-----------------------------------------------------
- Job Family: Applications Support-----------------------------------------------------
- Time Type: Full time-----------------------------------------------------
- Most Relevant Skills Please see the requirements listed above.-----------------------------------------------------
- Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.-----------------------------------------------------
- Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

📌 Technical Analyst (Sydney)
🏢 Citi
📍 Sydney