Job Description
/n /n Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. /n At Fanatics, we bring our BOLD Leadership Principles to life every day
- building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. /n /n /n ROLE OVERVIEW /n The Casual Retail Assistant is responsible for conducting front-line selling efforts, driving sales revenue, and creating memorable shopping experiences for members and supporters at elite sporting precincts. Working on a casual schedule that includes days, nights, weekends, and Game Days, this role demands professionalism, strong communication, and a genuine passion for Australian elite sports. The Casual Retail Assistant (Supporter Experience Officer) delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. /n HOW WILL YOU DRIVE IMPACT /n Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. /n Team & Leadership Impact (Build Championship Teams) /n
• Collaborate with fellow retail team members to maintain a cohesive, high-performing store environment during high-traffic game days and events. /n




• Support management directives and contribute to a winning team culture by taking ownership of assigned tasks and stepping in where needed. /n
• Communicate openly with peers and supervisors to share product knowledge, surface customer feedback, and help solve floor-level challenges. /n Fan & Customer Impact (Obsessed with Fans) /n
• Greet members, fans, and customers warmly, asking thoughtful questions to understand their needs and make their shopping experience enjoyable and memorable. /n
• Provide tailored product recommendations based on observations and conversations, helping fans connect with Team and League merchandise that resonates with them. /n
• Execute a seamless brand connection by upholding the highest standards of customer service so that both the Fanatics brand and the relevant Team or League are always positively represented. /n
• Seek opportunities to improve average transaction value by identifying upsell and add-on moments that genuinely enhance the customer experience. /n Innovation & Problem Solving (Limitless Entrepreneurial Spirit) /n
• Demonstrate curiosity and adaptability when navigating the fast-paced, ever-changing demands of a retail environment within an elite sporting precinct. /n
• Identify and act on opportunities to improve floor layouts, stockroom organisation, and transaction flow to reduce friction for fans. /n
• Proactively build and deepen product knowledge of Team and League inventory to provide informed, confident recommendations that elevate the fan experience. /n




• Overcome obstacles and unexpected challenges with a positive, can-do attitude, finding practical solutions without disrupting the customer experience. /n Ownership & Execution (Determined & Relentless Mindset) /n
• Process sales transactions accurately and efficiently via the Fanatics Point of Sale (POS) system, maintaining pace during peak periods such as game days. /n
• Maintain impeccable sales floor and stockroom standards, including housekeeping, cleanliness, and stock organisation, with a strong eye for detail. /n
• Strive to meet and exceed individual and team sales targets by staying focused, energised, and engaged across every shift. /n
• Perform additional responsibilities as directed by the management team, demonstrating reliability and a willingness to contribute wherever the business needs support. /n AI & DIGITAL CAPABILITY /n We are building a future-ready organization. This role is expected to: /n
• Apply AI and technology to improve efficiency, quality, and outcomes /n
• Use data and digital tools to inform decisions and enhance performance /n
• Demonstrate curiosity and adaptability in adopting recent technologies and ways of working /n
• Contribute to a culture of innovation and continuous improvement /n CAPABILITIES & EXPERIENCE YOU BRING /n Required

Qualifications:
/n
• Previous experience in a retail or sales environment is preferred, with a demonstrated ability to engage customers and drive revenue in a fast-paced setting. /n
• Availability to work a casual schedule including days, nights, weekends, and extended hours on game days and during events. /n
• Proven ability to work both independently and as part of a team while servici

📌 Casual Sales Assistant (Melbourne)
🏢 Fanatics Commerce
📍 Melbourne