Job Description
/n Are you highly organised, confident with Excel and skilled at turning account information into clear, practical updates? /n We are seeking a detail-focused Key Account Support Officer to support client account management, service delivery and internal decision-making. This varied role offers an even balance between reviewing account information and providing responsive support to clients and internal stakeholders. /n You will work with established systems and reports to extract and review information, identify discrepancies and ensure enquiries and follow-up actions are progressed effectively. Full training will be provided on company-specific systems and processes. /n

About the Role
/n This is a practical account support and coordination position combining client communication with analytical review. It is not a technical data analyst, sales or business development role. You will not be expected to develop complex analytical models or independently make final decisions regarding client outcomes. /n Instead, you will play an significant role in ensuring clients and internal teams receive accurate information, clear communication and reliable support. /n What You’ll Be Doing /n /n
- Extract and review client account information and reports from existing business systems. /n
- Use Excel to sort, compare, update and interpret account information. /n
- Identify missing, inconsistent or unusual information requiring further investigation. /n
- Provide clear summaries and accurate updates to clients, account managers and business leaders. /n
- Manage a dedicated client mailbox and respond promptly to enquiries and requests. /n
- Coordinate follow-up actions across internal teams and track outstanding matters. /n
- Help manage client expectations by clearly communicating progress, requirements and next steps. /n
- Maintain accurate CRM records, system notes, account updates and supporting documentation. /n
- Assist with client reports,



account summaries and internal status updates. /n
- Escalate issues appropriately and professionally address requests that fall outside the agreed scope. /n
- Support onboarding, account setup and ongoing service delivery activities. /n
- Contribute to process improvements where gaps or inefficiencies are identified. /n /n What You’ll Bring /n /n
- Strong Excel skills and confidence working with reports and account information. /n
- Practical analytical ability, with the judgement to identify errors, inconsistencies or missing information. /n
- Exceptional attention to detail and a strong commitment to accuracy. /n
- Clear and professional written and verbal communication skills. /n
- Experience responding to client enquiries and managing follow-up actions. /n
- Strong organisational, administrative and time-management capabilities. /n
- The ability to coordinate effectively across clients, internal teams and business stakeholders. /n
- Confidence asking questions, seeking clarification and escalating issues when required. /n
- A calm composed and service-focused communication style. /n
- The ability to work within established processes while applying sound judgement. /n
- Full working rights—Australian Citizenship or Permanent Residency is mandatory. /n /n Experience in client service, account support, administration, operations coordination, portfolio support or project coordination would be highly regarded. Previous experience using a CRM, client database or business system would also be beneficial. /n A relevant tertiary qualification in business, commerce, administration, communications, management, operations or a related discipline would be well regarded but is not essential where equivalent experience can be demonstrated. /n Why Apply? /n /n
- This is an excellent opportunity for someone who enjoys combining analytical thinking with client service. You will join a collaborative environment where your accuracy, communication skills and ability to keep matters progressing will directly contribute to positive client outcomes. /n /n

📌 Key Account Support Officer Hybrid (Sydney)
🏢 Nixil
📍 Sydney