Job Description
/n Collections & Investigations Contact Centre /n Parramatta & Hurstville Offices /n Collections (Call Centre & Customer Service) /n Full time /n Starting Salary $65,000 + Super + Earn Uncapped Bonuses /n Vibrant culture, quarterly awards, team events, and wellbeing initiatives /n ___ /n /n Parramatta CBD and Hurstville CBD – a short walk to the station, shops & eateries. /n Monday–Friday, 8:30AM–5:00PM (no weekends or late nights) /n ️ No prior collections experience required – Fully paid training provided /n Career progression opportunities /n Uncapped monthly bonuses /n /n Kickstart Your Career with Complete Credit Solutions (CCS) /n No Experience? No Problem. Just Bring Your Drive Full Training Provided /n /n Looking to break into the debt collection industry? Join Complete Credit Solutions (CCS) as a Customer Relationship Specialist and build a career in a fast-paced, regulated, and rewarding environment. Since 2012, CCS has been helping Australians get back on track financially. Now it’s your turn to be part of the journey. /n /n Important Training Information /n All successful candidates will complete a fully paid two-week induction and training program at our Parramatta office, regardless of their ongoing office location. /n Following the completion of training: /n /n
- Employees hired for our Parramatta office will remain based in Parramatta. /n
- Employees hired for our Hurstville office will transition to the Hurstville location for their ongoing role. /n
- This ensures all new team members receive consistent training, support, and development before commencing in their respective teams. /n /n
About the Role
/n As a Customer Relationship Specialist, you’ll play a key role in supporting customers with overdue accounts while developing valuable industry
skills:
/n /n
- Optimise a portfolio of overdue accounts from Australian institutions /n
- Contact customers via inbound & outbound calls to discuss outstanding balances /n
- Use modern tools and systems and apply skip tracing techniques to locate and support customers /n
- Work with customers to understand their situation and negotiate realistic repayment solutions /n
- Maintain accurate records and operate within strict compliance and regulatory guidelines /n
- Build rapport while handling sensitive financial conversations professionally /n
- Work towards achievable targets in a supportive, team-driven environment /n /n Skills &
Experience:
/n /n
- Strong verbal communication skills and confidence speaking on the phone /n
- Negotiation and influencing skills /n
- Emotional intelligence/empathy when dealing with customers /n
- Resilience – you can handle challenging conversations in high volume call centre workplace /n
- Motivation to achieve targets and grow your earnings /n
- Attention to detail, data accuracy, and willingness to learn compliance requirements /n /n
What we offer
/n /n
- Competitive Base Salary /n
- Fully paid training + career progression pathways /n
- Uncapped monthly incentives – your performance directly drives your earnings /n
- Regular team events, quarterly awards and annual Christmas party. /n /n Debt collection is more than just recovering money; it’s about helping people find a way forward. At CCS, you’ll learn how to balance outcomes with customer care, making a real difference while building a stable, rewarding career. /n /n We are committed to an inclusive recruitment process and workplace. We welcome applications from all backgrounds and provide reasonable adjustments to support candidates through the recruitment process. /n /n Apply now for either our Parramatta or Hurstville offices with your resume. /n Next intake: Monday 26th October 2026 /n Call or text 0410 647 564 if you have any questions. /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n