Job Description
/n Position: Production Support Lead for Workato Integrations/n /n /n /n ​/n /n /n /n 1. Strong experience supporting and administering Workato-based integration platforms in enterprise environments./n /n /n /n 2. Lead production support for Workato integrations, GoAnywhere MFT, and AWS-based Integration Hub/Eventing platforms, ensuring high availability and business continuity./n /n /n /n 3. Act as the primary client-facing support lead, providing regular service reviews, incident communications, and operational status updates./n /n /n /n 4. Own and manage incident, problem, and change management processes, ensuring timely resolution of production issues and minimizing business impact./n /n /n /n 5. Ensure all support activities adhere to defined SLAs, OLAs, and KPIs, maintaining agreed service levels and customer satisfaction targets./n /n /n /n 6. Lead and mentor an offshore support team, providing technical guidance, workload management, escalation support, and performance oversight./n /n /n /n 7. Coordinate with client stakeholders, business teams, vendors, and development teams to resolve complex integration and data flow issues./n /n /n /n 8. Monitor, troubleshoot, and optimize integration workflows, MFT processes, event-driven architectures, and cloud-based components across the support landscape./n /n /n /n 9. Manage production deployments, release validations, and post-implementation support activities while ensuring minimal disruption to business operations./n /n /n /n 10. Ensure platform security, data integrity, compliance, and governance standards are maintained across Workato,



GoAnywhere MFT, AWS services, and related integration components./n /n /n /n 11. Implement and maintain monitoring, alerting, and observability capabilities to proactively identify and address operational issues./n /n /n /n 12. Conduct root cause analysis (RCA) for major incidents and drive preventive actions to reduce recurring issues and improve platform stability./n /n /n /n 13. Maintain operational runbooks, support procedures, knowledge repositories, and disaster recovery documentation./n /n /n /n 14. Collaborate with architecture and engineering teams to recommend platform improvements, automation opportunities, and operational best practices./n /n /n /n 15. Support audits, compliance reviews, security assessments, and governance activities related to integration services./n /n /n /n 16. Experience working with cloud technologies, including AWS services, event-driven architectures, APIs, integrations, and managed file transfer solutions./n /n /n /n 17. Familiarity with ITIL processes, service management tools (ServiceNow/Jira), monitoring tools, and enterprise support frameworks./n /n /n /n 18. Ability to manage multiple priorities in a fast-paced production support setting while maintaining a strong customer-focus and ownership mindset./n /n /n /n /n /n /n Certifications: Workato Pro1, Pro2, Pro3/n /n /n /n /n /n /n Must Have

Skills:
Workato Integration & PlatformGoAnywhere Managed File Transfer (MFT)/n /n /n /n /n /n /n Nice to Have

Skills:
AWS (EventBridge, Lambda, SQS, SNS, CloudWatch, API Gateway, etc.)/n /n /n /n /n /n

📌 Support Lead- Workato Integrations (Perth)
🏢 XPT Software Australia Pty
📍 Perth