National Operations Centre Operator (CASUAL)

Be at the centre of Challenger's national operations, coordinating people, incidents and services in real time from our Port Melbourne National Operations Centre.

We operate 24/7 We require someone that is able to pick up both day and night shifts to cover occasional sick leave.

About Challenger Security

Challenger Security is the specialist security division of Challenger Services Group, a leading national provider of outsourced workforce and facilities services.

We deliver tailored security solutions that protect people, property and critical assets across Australia, supporting some of the country's most recognised organisations across commercial property, retail, education, healthcare, government, logistics and critical infrastructure.

Our success is built on exceptional people, strong leadership, innovative technology and an unwavering commitment to safety, professionalism and operational excellence.

About the Role

Our National Operations Centre (NOC) is the central operational support hub for Challenger businesses across Australia, supporting Security, Commercial Cleaning, Hospitality, Food Manufacturing and Health & Aged Care.

As a National Operations Centre Operator, you'll be one of the people at the centre of that operation. You'll respond to calls, monitor activity across client sites, coordinate operational requirements, manage incidents and ensure the right people are engaged when something needs attention.

This is much more than answering calls. You'll be making decisions,



solving problems and helping our operational teams respond quickly and effectively to situations as they arise.

Based at our Port Melbourne National Operations Centre, this is a 100% onsite role, reflecting the operational and real-time nature of the position.

Available shifts: We operate 24/7 We require someone that is able to pick up both day and night shifts. Shifts will be occasional for sick leave cover, and potentially annual leave cover.

Please note: A current Victorian Security Licence with Control Room endorsement is essential.

You'll Enjoy This Role If You

- Thrive in a busy operational workplace where priorities can change quickly.
- Enjoy solving problems and helping people find solutions.
- Stay calm and focused when others need answers quickly.
- Communicate confidently and professionally with a wide range of people.
- Take ownership of issues and follow them through to resolution.
- Enjoy variety and working in an environment where no two shifts are quite the same.

What You'll Be Doing

Operational Coordination & Communication

- Manage calls from clients, employees and operational teams across Australia.
- Act as a central point of contact for operational updates, service requests and urgent matters.
- Monitor security, cleaning,



hospitality and other operational activity across Challenger sites.
- Log, prioritise and coordinate tasks and incidents in line with established procedures and service requirements.
- Coordinate staff dispatch and operational responses when required.
- Track actions and follow matters through to completion.

Incident Management

- Receive, assess and accurately record incidents, complaints and operational issues.
- Make sound decisions about urgency and escalate critical incidents quickly and appropriately.
- Engage relevant operational leaders and stakeholders when issues require further action.
- Maintain clear and accurate incident and communication records for reporting and compliance purposes.

Reporting & Administration

- Prepare daily and ad hoc operational reports.
- Maintain accurate communication notes, incident logs and task records.
- Ensure documentation meets Challenger's operational, compliance and reporting requirements.
- Identify opportunities to improve processes and contribute to the ongoing effectiveness of the National Operations Centre.

What We're Looking For

To succeed in this role, you'll need to be organised, dependable and comfortable managing several priorities at once. You'll be someone who remains calm under pressure, communicates clearly and takes ownership of getting things resolved.

You will also have:

- A current Victorian Security Licence with Control Room endorsement - essential .
- Previous experience in a National Operations Centre, control room, operations centre, security operations or high

📌 National Operations Centre Operator (Melbourne)
🏢 Challenger Services Group
📍 Melbourne