About the role

NetStrategy works exclusively in K-12 education. We have supported over 400 schools across Australia for more than 40 years. ICT is not a sideline for us, it is the business. The people we hire are responsible for the technology that keeps schools running. This role is built for someone who wants more than a standard helpdesk position and is ready to prove it.

Day to day, you will be delivering ICT support across a portfolio of school clients troubleshooting, supporting infrastructure, and working within a structured service delivery team. At the same time, you will be applying and developing real DevOps capability: automation, pipelines, and cloud infrastructure work that sits alongside the support function rather than replacing it.

The balance will shift over time. The role starts support-heavy and grows toward DevOps as your confidence and capability build. What you bring on day one is a solid technical foundation and the curiosity to go further. What you build from there is up to you.

What you'll be doing

The role has two connected parts:

ICT support and infrastructure

- Providing day-to-day ICT support across end-user computing, connectivity, and core infrastructure for school clients
- Troubleshooting hardware, software, and network issues - working through problems methodically and escalating when needed
- Supporting server environments, identity management, and cloud-based infrastructure
- Contributing to infrastructure projects alongside senior engineers
- Maintaining clear, timely communication with clients and internal stakeholders when issues arise
- Keeping technical documentation accurate and up to date

DevOps and automation





The DevOps component of this role is a growth layer, not a day-one expectation. What we are looking for is genuine curiosity, some practical exposure, and the discipline to develop these skills in a structured commercial setting. As you build confidence in the support foundation, you will take on progressively more DevOps work - with direction and support from the team.

Over time that work will include:

- Building and maintaining CI/CD pipelines and contributing to Infrastructure as Code practices
- Writing scripts to automate routine provisioning, system updates, and repetitive operational tasks
- Working with workflow automation tools such as Power Automate, Rewst, and n8n to turn manual processes into automated ones
- Getting hands-on with container technologies such as Docker - building, modifying, and troubleshooting containerised workloads
- Contributing to monitoring, alerting, and observability solutions for client infrastructure
- Applying AI coding tools to build proof-of-concepts and prototypes that can be matured into production-ready tools
- Producing clear technical documentation and runbooks for handover and ongoing support

You do not need to have done all of this commercially. What matters is that you have touched some of it - through study, labs,



or personal projects - and you want to develop it further in a real environment.

Who we're looking for

You have been working in hands-on ICT support or systems administration for at least a year or two. You are comfortable troubleshooting infrastructure issues independently, managing a ticket queue under pressure, and working directly with clients or end users who are not technical. That foundation is not negotiable.

What makes this role different is the DevOps layer. We are not looking for someone who has done it all commercially. We are looking for someone who has the support instincts already built and is actively developing their DevOps capability - through study, labs, personal projects, or early commercial exposure. You understand why automation matters and you are already moving in that direction.

What we're looking for:

- You have real, hands-on experience supporting infrastructure and end-user environments - not just observing or shadowing
- You are familiar with the Microsoft stack that schools run on - M365, Azure AD or Entra ID, Intune - and you have administered it, not just used it
- You work through problems logically, document what you find, and know when to escalate
- You communicate clearly with people who are not technical - and you do not make them feel like they should be
- You are actively building DevOps skills - scripting, automation, cloud infrastructure, or pipeline work - and you can point to something real you have done, even if it is outside of a commercial setting
- You follow through. If you say you will do something, you do it
- You take the work seriously but do not need to be chased

📌 ICT Support (North Sydney)
🏢 Netstrategy Pty
📍 North Sydney